- First time the company has received the German Service Prize from the German Institute for Service Quality
- Sixt beat 58 rivals to claim the title
- Named Germany’s best car rental company for the third time back in August
Munich, Germany, 11-2-2014 — /EuropaWire/ — Sixt, a global provider of premium mobility services, has for the first time received the renowned German Service Prize for tourism. The coveted trophy was presented to Alexander Sixt, Managing Director Corporate Development & Strategy, and Florian Weis, Senior Director Quality Management, in the presence of high-ranking economic and media figures at a celebratory gala in the Berlin office of Bertelsmann, the media company. The prize is awarded each year by the German Institute for Service Quality (Deutsches Institut für Servicequalität, DISQ) on behalf of n-tv, the German news channel, in 11 different sectors.
In a two-stage selection process, the testers were won over by Sixt’s customer-friendly services. In August, the Institute conducted a study into the service quality offered by car rental companies. Following victories in 2010 and 2012, the family business took first place for the third time, making it Germany’s best car rental company. The testers particularly praised the very good services and favourable terms. For example, the company stands out by offering the best telephone service, rapid email processing and a customer-orientated website. Sixt also offered the lowest prices in many of the lease term/vehicle class combinations investigated.
In the second round, Sixt was pitted against 58 car rental companies, budget hotels, adventure providers, travel portals and flight portals. The three companies with the most points – Sixt, Neckermann Reisen and Alltours – were named the overall winners in the ‘Tourism’ category, receiving the 2014 German Service Prize.
Alexander Sixt, Managing Director Corporate Development & Strategy: ‘Our business activities focus on the customer. We use innovative online and mobile solutions, premium products and excellent services to make sure we offer them an unforgettable mobility experience. It is great to receive the German Service Award as confirmation that we are living up to our standards. Last but not least, this prize belongs to our employees, who impress customers with the quality of Sixt’s services on a daily basis.’
Headquartered in Pullach near Munich, Sixt SE is a leading international provider of premium mobility services for business and corporate customers as well as private travellers. Sixt is represented in more than 100 countries around the world and is continually expanding its presence. Sixt is the only international provider to develop flexible and tailored concepts for its customers that integrate rental, leasing, car sharing and limousine service products. Strengths such the high number of premium brands in the vehicle fleet, employees’ consistent focus on service and good value for money have enabled the company, which was founded in 1912, to establish an excellent market position. The company collaborates with prestigious hotels, popular airlines and a range of renowned service providers from the tourism industry. The Sixt Group generates sales revenues of EUR 1.6 billion (2012) and employs around 3,000 people worldwide.
Frank Elsner / Stefan Fritz
Sixt Central Press Office
Tel.: +49 (0)5404 / 91 92 0
Fax: +49 (0)5404 / 91 92 29