One of the main reasons why we set up this new Center is to provide a better customer service experience through service optimization and automation. As we continue to grow in the Region, this growth needs to be supported by a strong hub that will focus on improving our processes and efficiencies.
Prior to setting up APAC BEC, our strong customer service, information management and finance teams were located at our Port Klang factory site, providing shared resources to the region. With this new Center, we are highly confident that we can focus on and deliver the highest level of service while attracting the best talent.
When deciding on the location for this Center, Malaysia topped the chart. Malaysia is a country renowned as a financial and shared services hub, plus it has an extremely strong talent pool. Our existing presence in the country and all these other factors led us to believe that we could build a business excellence center at pace and scale and deliver an improved customer experience across the Region.