Tag Archives: CRM

Customer Data Platform Industry Attracts New Participants: CDP Institute Report

(IN BRIEF) Despite challenging business conditions in the second half of 2023, the Customer Data Platform (CDP) industry saw continued growth, with ten new participants, mostly small firms established within the last five years, focused on profile building and analytics. … Read the full press release

Octopus Energy’s Kraken platform expands reach through strategic partnership with Plenitude

(IN BRIEF) Plenitude, the retail energy business of Eni, and Kraken, the tech platform of Octopus Energy Group, have entered into a strategic partnership to help Plenitude expand its presence in international retail energy markets. Plenitude will adopt the Kraken … Read the full press release

Salesforce and Accenture Join Forces to Enhance AI-Powered Customer Service Interactions

(IN BRIEF) Salesforce has announced a partnership with Accenture to establish a hub for generative artificial intelligence (AI) to accelerate the deployment of its Einstein GPT AI solution for customer relationship management (CRM). The companies will work together to develop … Read the full press release

Teavaro and CDP Institute Offer Free Online Course on Identity Resolution

(PRESS RELEASE) MILFORD, CT, United States, 25-Oct-2022 — /EuropaWire/ — Teavaro and the Customer Data Platform Institute today released a free, in-depth training course on Identity Resolution. The course is the first in a series planned by CDP Institute, a … Read the full press release

Customer Data Platform Industry Grew Strongly in First Half of 2022: CDP Institute Report

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(PRESS RELEASE) MILFORD, CT, United States, 25-Jul-2022 — /EuropaWire/ — The Customer Data Platform (CDP) industry had a strong first half in 2022 with 10% employment growth among existing vendors and eleven new companies added, according to the CDP Institute’s … Read the full press release

Customer Data Platform Industry Accelerated During Pandemic: CDP Institute Report

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(PRESS RELEASE) MILFORD, CT, United States, 28-Jul-2021 — /EuropaWire/ — Customer Data Platform (CDP) vendors grew at a record pace during the first half of 2021, according to the CDP Institute’s latest Industry Update report. The semi-annual report found that … Read the full press release

Customer Data Platform Industry to Reach $1.5 Billion in 2021: CDP Institute Report

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(PRESS RELEASE) MILFORD, CT, United States, 4-Feb-2021 — /EuropaWire/ — Customer Data Platforms (CDPs) are increasingly embedded inside of larger systems, according to the CDP Institute’s latest Industry Update report. The semi-annual report found that ten of the 13 vendors … Read the full press release

New Customer Data Platform Options Emerge During Pandemic Slowdown: CDP Institute Report

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(PRESS RELEASE) SWARTHMORE, PA, U.S.A., 28-Jul-2020 — /EuropaWire/ — The Customer Data Platform industry continued to grow in the first half of 2020, but at a slower pace as cautious buyers absorbed pandemic-related budget cuts and assessed new entries from … Read the full press release

RCH Embark on Lasting Partnership with Culinary Institute JRE

An exceptional business alliance in retail (PRESS RELEASE) TREVISO, Italy, 29-Apr-2020 — /EuropaWire/ — RCH continues to champion the highest level of restaurateurism by forming an alliance with Jeunes Restaurateurs d’Europe (JRE), one of the world’s most prestigious culinary institutes. … Read the full press release

European Customer Data Platform Industry Grows Quickly Despite Limited Funding: CDP Institute

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(PRESS RELEASE) SWARTHMORE, PA, U.S.A., 9-Mar-2020 — /EuropaWire/ — Europe’s base of home-grown Customer Data Platform vendors grew rapidly in 2019, according to the CDP Industry in Europe 2020 report from the Customer Data Platform Institute. The number of vendors … Read the full press release

Consolidation Looms for Fast-Growing Customer Data Platform Industry: CDP Institute Report

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(PRESS RELEASE) SWARTHMORE, PA, U.S.A., 11-Feb-2020 — /EuropaWire/ — Established Customer Data Platform vendors prepared for industry consolidation even as new firms entered industry during the second half of 2019, according to the CDP Institute’s semi-annual Industry Update. The industry … Read the full press release

GfK launches AI-based solution for retailers to gain valuable intelligence on shoppers

(PRESS RELEASE) NUREMBERG, 9-Aug-2019 — /EuropaWire/ — GfK provides grocery and drugstore retailers with new AI-based solution to gain valuable intelligence on shoppers. Attribution+ allows retailers to complete and enrich loyalty card data with insights from the GfK Consumer Panel. This … Read the full press release

Customer Data Platform Industry Grew 71% in One Year; Will Reach $1 Billion Revenue in 2019

(PRESS RELEASE) SWARTHMORE, PA, U.S.A., 8-Aug-2019 — /EuropaWire/ — The Customer Data Platform Industry continued its rapid growth in the first half of 2019, according to the CDP Institute’s semi-annual Industry Update. The industry added nineteen vendors and raised $317 … Read the full press release

B2B Marketers Catching Up with Consumer Marketers in Customer Data Platform Deployment

(PRESS RELEASE) SWARTHMORE, PA, 30-May-2019 — /EuropaWire/ — Business marketers are catching up with consumer marketers in Customer Data Platform deployments, according to a global member survey released today by the Customer Data Platform Institute. The survey found that 41% … Read the full press release

Customer Data Platform Institute Launches RealCDP to Reduce CDP Confusion

(PRESS RELEASE) SAN JOSE, CA, USA, 4-Apr-2019 — /EuropaWire/ — The Customer Data Platform Institute today launched RealCDP, a program to reduce the confusion plaguing the Customer Data Platform industry.  RealCDP has two components: RealCDP certification, a five point checklist … Read the full press release

US Customer Data Platform authority David Raab to Host First CDP Workshop in Belgium

(PRESS RELEASE) BRUSSELS, 21-Dec-2018 — /EuropaWire/ — Today’s marketers have more data available than ever but struggle to pull it together in a usable format. Customer Data Platform (CDP) technology offers the promise to solve this problem by offering easy-to-deploy … Read the full press release

US-amerikanischer Customer-Data-Platform-Experte David M. Raab leitet ersten gemeinsamen CDP-Workshop mit b.telligent in München

MÜNCHEN, 17-Dec-2018 — /EuropaWire/ — Marketer können heutzutage auf eine wahre Flut von Daten zugreifen, stehen jedoch mehr denn je vor der Schwierigkeit, diese in einem nutzbaren Format zusammenzufassen. Zukünftig wird es vor allem darauf ankommen, die Architektur von Marketing-Automation-Systemen weiterzuentwickeln, … Read the full press release

Kering announces new milestones on its digital journey

PARIS, 27-Nov-2018 — /EuropaWire/ — Digital is at the very heart of Kering’s Houses strategies. Customers draw inspiration from today’s hyper-connected world and they engage with luxury brands through the digital tools they use every day. In a fast-changing environment, … Read the full press release

Amerikaanse Customer Data Platform authoriteit David M. Raab leidt eerste CDP Workshop in Nederland

AMSTERDAM, 15-Nov-2018 — /EuropaWire/ — Marketeers hebben vandaag de dag meer data tot hun beschikking dan ooit, maar worstelen om ze te combineren tot een bruikbare vorm. Customer Data Platform (CDP) technologie belooft dit probleem op te lossen in de … Read the full press release

Accenture acquired Stockholm-based provider of data-driven customer relationship management services Kaplan

Kaplan strengthens Accenture Interactive’s customer experience offerings and data-driven marketing capabilities in the Nordics STOCKHOLM, 14-Nov-2018 — /EuropaWire/ — Accenture (NYSE: ACN) has acquired Stockholm-based Kaplan, a provider of data-driven customer relationship management services, that transforms customer experiences through strategic, analytical, technology, … Read the full press release

80% Satisfaction Rate in Europe for Customer Data Platform Early Adopters

AMSTERDAM, 06-Sep-2018 — /EuropaWire/ — European companies that have deployed Customer Data Platforms are highly satisfied with their systems, according to a study released today by the CDP Institute Europe (CDPIE). The survey found that the CDP was delivering “significant … Read the full press release

Mono Solutions announce a new partnership with PA DIGITAL, the leading provider of digital services for small businesses in Spain

COPENHAGEN, 01-Aug-2018 — /EuropaWire/ — Mono Solutions is proud to announce a new partnership with the leading provider of digital services for small businesses in Spain, PA DIGITAL. The partnership allows PA Digital to deliver modern websites and additional digital marketing … Read the full press release

European Customer Data Platform Vendors Lead Industry in New Direction

Philadelphia, USA, 11-Jul-2018 — /EuropaWire/ — European vendors in the soon-to-be €1 billion Customer Data Platform (CDP) industry are leading its transition to more integrated solutions, according to a study released today by the CDP Institute Europe. The first-ever study … Read the full press release

ANECON becomes Nagarro

On the company’s 20th anniversary, the owners of the Austrian IT service provider ANECON gave themselves a very special present. On January 8, they signed the contract to join Nagarro and secure their future VIENNA, 24-Jan-2018 — /EuropaWire/ — Vienna, … Read the full press release

Callcredit Selects Cincom CPQ™ to Simplify Online Configuration of New Customer Contracts

Better CRM Integration to Add More Capabilities for Sales Staff MAIDENHEAD, United Kingdom, 9-12-2015 — /EuropaWire/ — Callcredit Information Group has selected Cincom CPQ, the configure-price-quote solution from Cincom Systems®, to improve service to its clients through the rapid, reliable … Read the full press release

Microsoft and MAYKOR’s GMCS to offer specialized solution to call-centers on the base of Microsoft Dynamics CRM

Microsoft Co. has registered a specialized solution of GMCS, member of GC MAYKOR, for call-centers on the base of Microsoft Dynamics CRM, use of which allows to increase the level of client service in the key directions and with the … Read the full press release