Swisscom secures fourth consecutive win in connect mobile hotline test for customer service excellence

Swisscom secures fourth consecutive win in connect mobile hotline test for customer service excellence

(IN BRIEF) Swisscom has won the connect mobile hotline test for the fourth consecutive year, demonstrating its sustained excellence in customer service within the telecommunications sector. The company achieved outstanding ratings in key areas such as accuracy and reliability of information, accessibility, friendliness, and voice response systems. It also improved its score compared to 2025, further solidifying its leadership position. The recognition reflects Swisscom’s ongoing investment in employee development and service technologies, ensuring customers receive efficient and high-quality support. The result underscores the company’s commitment to delivering a consistently strong hotline experience.

(PRESS RELEASE) BERN, 28-Apr-2026 — /EuropaWire/ — Swisscom has once again been recognized for its customer service performance, earning top place in the connect mobile hotline test for the fourth year in a row. The achievement highlights the company’s continued focus on delivering high-quality support to its customers.

The annual test evaluates hotline services across key criteria such as accessibility, accuracy of information, staff expertise, and overall customer experience. Swisscom received top ratings in several of these categories, including “outstanding” scores for the reliability and correctness of information provided by its hotline agents—one of the most heavily weighted factors in the assessment.

In addition to technical competence, the company was also recognized for its strong performance in accessibility, friendliness, and the effectiveness of its voice response system. These results reflect a well-rounded approach to customer service that combines human expertise with efficient support systems.

Swisscom not only maintained its leading position but also improved its overall score compared to the previous year, surpassing its 2025 performance by one point. This further strengthens its standing as a benchmark for customer support in the telecommunications sector.

The company attributes its continued success to ongoing investments in employee training and digital tools designed to enhance service delivery. By equipping its staff with the right resources and technologies, Swisscom aims to ensure that customers receive fast, accurate, and reliable assistance.

This fourth consecutive win reinforces Swisscom’s commitment to maintaining high service standards and delivering a consistently positive customer experience.

Media Contact:

Media Relations
media@swisscom.com
Tel. +41 58 221 98 04

SOURCE: Swisscom