Tag Archives: customer service

Global Telco AI Alliance Formed by Industry Leaders to Revolutionize Customer Service with Tailored Language Models

(IN BRIEF) Deutsche Telekom, e& Group, Singtel, SoftBank Corp., and SK Telecom announce the establishment of the Global Telco AI Alliance (GTAA) during the Mobile World Congress 2024. Their joint venture aims to develop Large Language Models (LLMs) customized for … Read the full press release

Vodafone Partners with Accenture to Optimize Shared Operations, Boost Efficiency, and Drive Growth

(IN BRIEF) Vodafone Group Plc has unveiled plans for a strategic partnership with Accenture aimed at leveraging shared operations to enhance growth, customer service, and operational efficiency across Vodafone’s operating companies and partner markets. The collaboration will build upon Vodafone’s … Read the full press release

Vodafone Partners with Accenture to Revolutionize Shared Operations and Fuel Growth

(IN BRIEF) Vodafone Group Plc has unveiled plans to establish a strategic partnership with Accenture to harness Vodafone’s shared operations for accelerated growth, improved customer service, and enhanced efficiency across its operating companies and partner markets. The collaboration will leverage … Read the full press release

KPN CEO Outlines Growth Strategy, Plans to Expand Fiber Footprint and Enhance Service Experience

(IN BRIEF) Joost Farwerck, CEO of KPN, has provided an update on the company’s progress in executing its “Accelerate to Grow” strategy launched in late 2020. Under this strategy, KPN has achieved sustainable growth in all segments and made significant … Read the full press release

NatWest Enhances Virtual Assistant ‘Cora’ with Generative AI for Improved Customer Engagement

NatWest Survey: UK Regional Business Activity Slows in July 2023, Employment Holds Steady while Inflation Trends Vary

(IN BRIEF) NatWest, in collaboration with IBM, has announced updates to its virtual assistant, Cora, utilizing generative AI to provide customers with an expanded range of information through conversational interactions. This innovation makes NatWest one of the first banks in … Read the full press release

Global Telco AI Alliance: SK Telecom and Deutsche Telekom Collaborate on Language Model

(IN BRIEF) SK Telecom (SKT) and Deutsche Telekom have teamed up to create a specialized language model for digital customer service assistants in the telecommunications industry. This collaboration is part of the “Global Telco AI Alliance” initiative, and they plan … Read the full press release

Fusion BPO Services is Opening New Center in Kosovo

(PRESS RELEASE) CANTON, OH, United States, 12-Jul-2022 — /EuropaWire/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, … Read the full press release

Rhônexpress U-X 2019 startup challenge winners: Atlantide, Fly me to the Food, Flyerz 

(PRESS RELEASE) LYON, 25-Apr-2019 — /EuropaWire/ — Rhônexpress has just announced the 3 winners of its U-X 2019 startup challenge. The first prize has gone to the Atlantide, which is an urban exploration game that relies on geolocation systems. The … Read the full press release