(IN BRIEF) Sainsbury’s has partnered with SAP, Accenture, and AWS to modernize its commercial systems as part of its “Next Level Sainsbury’s” strategy. The project will enhance agility, reduce technology costs, and simplify internal systems by moving to cloud-based solutions. … Read the full press release
Posted in Business, Financial, Food & Beverage, Government, Industrial, Investment, Management, News, Retail, Technology, United Kingdom
Tagged Accenture, aws, customer experience, Modernize Commercial Systems, partnership, Sainsbury, SAP
(IN BRIEF) Adyen, a leading financial technology platform, has partnered with Cotti Coffee to support the global coffee chain’s expansion into new international markets including Canada, Australia, Japan, Singapore, and the UAE. This strategic collaboration leverages Adyen’s single-platform solution to … Read the full press release
Posted in Business, Environment, Financial, Food & Beverage, Germany, Government, Industrial, Investment, Management, Marketing, News, Technology
Tagged Adyen, Australia, CANADA, CHINA, Cotti Coffee, customer experience, expansion, Japan, partnership, Singapore, sustainability, UAE, Warren Hayashi, Yingbo Li
(IN BRIEF) SAS has partnered with the European Customer Experience Organisation (ECXO) to share knowledge and best practices in customer experience (CX) in the EMEA region. ECXO aims to elevate the collective experience of customers and employees in Europe by … Read the full press release
Posted in Business, Management, News, United Kingdom
Tagged Andreas Heiz, customer experience, ECXO, human, partnership, Ricardo Samuel Saltz Gulko, SAS
(PRESS RELEASE) STOCKHOLM, 18-Jan-2023 — /EuropaWire/ — Ericsson (NASDAQ: ERIC), a Swedish multinational networking and telecommunications company, and Ooredoo Qatar have announced that they have successfully deployed cloud-native cognitive software on Microsoft cloud, in order to optimize 5G user experiences in … Read the full press release
Posted in Artificial Intelligence (AI), Business, Industrial, Infrastructure & Utilities, Internet & Online, Management, News, Sweden, Technology, Telecom
Tagged 5G, 5G services, advanced AI techniques, AI, artificial-intelligence, cloud-native cognitive software, Cognitive Software, connectivity, customer experience, deep reinforcement learning, digital twin technology, Ericsson, Ericsson Operations Engine, Ericsson Performance Optimizers, hyperscale datacenter, Kevin Murphy, licensing, Masroor Hamid, Microsoft Cloud Datacenter, Microsoft Qatar, mobile network optimization, network enhancement, network modernization, Ooredoo Qatar, radio access network, RAN, SaaS, Sheikh Nasser Bin Hamad Bin Nasser Al Thani, Software as a Service
(PRESS RELEASE) CANTON, OH, United States, 12-Jul-2022 — /EuropaWire/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, … Read the full press release
Posted in Business, Internet & Online, Management, News, Technology, Telecom
Tagged BPO, call center, contact center, contact center solutions, customer engagements, customer experience, customer service, CX, data marketing services, digital transformation, EMEA, Fusion BPO Services, Kompleksi Pika Exclusive, Kosovo, Outsourcing, Pankaj Dhanuka, Prishtina
(PRESS RELEASE) LYON, 25-Apr-2019 — /EuropaWire/ — Rhônexpress has just announced the 3 winners of its U-X 2019 startup challenge. The first prize has gone to the Atlantide, which is an urban exploration game that relies on geolocation systems. The … Read the full press release
Posted in Awards, France, Internet & Online, News, Small Business, Technology, Transportation & Logistics, Travel
Tagged AI, Atlantide, customer experience, customer service, Fly me to the Food, Flyerz, geolocation, leisure, Lyon, mobility, passengers, Rhônexpress, Rhônexpress U-X 2019, Rhônexpress U-X 2019 winners, StartUp Challenge, Startups, TOURISM, travel, traveling, UX, Valérie ALLÈGRE, Wilma ODIN-LUMETTA
(PRESS RELEASE) ATHENS, 7-Mar-2019 — /EuropaWire/ — Piraeus Bank starts accepting application for Project Future’s second training cycle. Submissions for the second training cycle can be sent at www.projectfuture.gr between March 8 and 22 2019. Project Future is Piraeus Bank’s … Read the full press release
Posted in Banks, Education, Greece, Internet & Online, News, Society
Tagged Code.Hub, customer experience, Digital marketing, Entrepreneurship, Excelixi-Centre, Facebook, Google, JavaScript, JOBS, local job market, Project Future, ReGeneratlon Academy, social responsibility programme, training, young graduates, Τράπεζα Πειραιώς
LONDON, 16-Nov-2018 — /EuropaWire/ — Base Element, a European digital agency, and Cognigy, a leading conversational AI platform software provider have entered to a strategic partnership agreement. This partnership will enable the design and implementation of cutting-edge conversational AI solutions for … Read the full press release
Posted in Business, Internet & Online, Marketing, Media, Technology, Telecom, United Kingdom
Tagged AI, AI solutions, Alexa, Antonis Neocleous, Aris Pilitsopoulos, artificial-intelligence, Base Element, chatbots, Cognigy, Cognigy.AI, Communications, Conversational AI, conversational AI interfaces, conversational AI platform, conversational AI solutions, conversational AI technology, conversions, customer engagement, customer experience, digital agency, Digital marketing, IKOS Resorts, Internet Marketing, marketing, Messenger, Microsoft, MTN Telecoms, online marketing, partnership, Rio Tinto, SaaS, Slack, Twilio, user experience
Capgemini’s World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years PARIS, 17-Sep-2018 — /EuropaWire/ —Capgemini and Sogeti today released the … Read the full press release
Posted in Artificial Intelligence (AI), France, Internet & Online, Management, Society, Technology
Tagged AI, automation, Brad Little, Capgemini, customer experience, CX, QA, quality assurance
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