Tag Archives: customer experience

SAS and ECXO team up to promote human-centered approach to customer experience

(IN BRIEF) SAS has partnered with the European Customer Experience Organisation (ECXO) to share knowledge and best practices in customer experience (CX) in the EMEA region. ECXO aims to elevate the collective experience of customers and employees in Europe by … Read the full press release

AI-backed network modernization: Ericsson and Ooredoo Qatar join forces to improve 5G performance with Microsoft cloud

(PRESS RELEASE) STOCKHOLM, 18-Jan-2023 — /EuropaWire/ — Ericsson (NASDAQ: ERIC), a Swedish multinational networking and telecommunications company, and Ooredoo Qatar have announced that they have successfully deployed cloud-native cognitive software on Microsoft cloud, in order to optimize 5G user experiences in … Read the full press release

Fusion BPO Services is Opening New Center in Kosovo

(PRESS RELEASE) CANTON, OH, United States, 12-Jul-2022 — /EuropaWire/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, … Read the full press release

Rhônexpress U-X 2019 startup challenge winners: Atlantide, Fly me to the Food, Flyerz 

(PRESS RELEASE) LYON, 25-Apr-2019 — /EuropaWire/ — Rhônexpress has just announced the 3 winners of its U-X 2019 startup challenge. The first prize has gone to the Atlantide, which is an urban exploration game that relies on geolocation systems. The … Read the full press release

Piraeus Bank: the second training cycle of Project Future to begin on 8 March 2019

(PRESS RELEASE) ATHENS, 7-Mar-2019 — /EuropaWire/ — Piraeus Bank starts accepting application for Project Future’s second training cycle. Submissions for the second training cycle can be sent at www.projectfuture.gr between March 8 and 22 2019. Project Future is Piraeus Bank’s … Read the full press release

Base Element and Cognigy Announce Strategic Partnership

LONDON, 16-Nov-2018 — /EuropaWire/ — Base Element, a European digital agency, and Cognigy, a leading conversational AI platform software provider have entered to a strategic partnership agreement. This partnership will enable the design and implementation of cutting-edge conversational AI solutions for … Read the full press release

Capgemini’s World Quality Report 2018: customer experience is the top priority for quality assurance activities for the very first time

Capgemini’s World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years PARIS, 17-Sep-2018 — /EuropaWire/ —Capgemini and Sogeti today released the … Read the full press release