Kuehne+Nagel and Casaideas Enhance Chile Logistics Network with Semi-Automated Distribution Centre to Scale Omnichannel Strategy

Kuehne+Nagel and Casaideas Enhance Chile Logistics Network with Semi-Automated Distribution Centre to Scale Omnichannel Strategy

(IN BRIEF) Kuehne+Nagel and Casaideas have expanded their logistics partnership in Chile to support the retailer’s omnichannel growth strategy through a newly developed 30,000 m² semi-automated distribution centre. The facility consolidates logistics operations, improving efficiency, scalability, and service levels across both retail and e-commerce channels. Since launching in 2025, the centre has handled tens of millions of inbound and outbound units, supporting over 40 stores nationwide and processing nearly 190,000 online orders. The partnership builds on seven years of collaboration and focuses on enhancing supply chain responsiveness, operational visibility, and customer experience. Both companies aim to strengthen Casaideas’ ability to deliver consistent service across physical and digital platforms while supporting future growth.

(PRESS RELEASE) SANTIAGO, Chile, 9-Apr-2026 — /EuropaWire/ — Kuehne+Nagel and Casaideas have strengthened their long-standing collaboration in Chile with an expanded logistics agreement designed to support the retailer’s omnichannel growth strategy.

At the core of the new phase of the partnership is the consolidation of logistics operations into a single, semi-automated distribution centre spanning 30,000 square metres. This facility, developed specifically for Casaideas and operated by Kuehne+Nagel, enhances efficiency, scalability, and operational visibility across both e-commerce fulfilment and retail store replenishment.

Since becoming operational in 2025, the distribution centre has demonstrated strong performance metrics. It has processed 34.8 million inbound units and distributed 24.7 million products to more than 40 Casaideas locations across the country. Notably, the final quarter of 2025 accounted for one-third of the total annual volume, reflecting peak seasonal demand. On the e-commerce side, the facility handled approximately 953,000 units, enabling the fulfilment of nearly 190,000 customer orders.

The expanded partnership builds on seven years of collaboration between the two companies and reflects a shared focus on continuous improvement in service levels and operational performance. By integrating logistics processes into a unified platform, the partners aim to deliver a more agile and responsive supply chain capable of supporting growth across both physical and digital channels.

Eduardo Razuck, Executive Vice President of Contract and Integrated Logistics at Kuehne+Nagel, emphasized that the collaboration is centred on driving efficiency, automation, and transparency while maintaining flexibility to adapt to changing market demands. The integrated approach is designed to ensure consistent customer experiences across all touchpoints.

Cedric Moller, General Manager of Casaideas Chile, highlighted the importance of the initiative in enhancing customer satisfaction. He noted that the partnership strengthens the company’s omnichannel capabilities by improving delivery speed, streamlining operations, and ensuring high service standards across both in-store and online environments.

About Kuehne+Nagel
With close to 85,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics providers. Headquartered in Switzerland, Kuehne+Nagel is listed in the Swiss blue-chip stock market index, the SMI. The Group is the global number one in air and sea logistics and has strong market positions in road and contract logistics. Kuehne+Nagel is the logistics partner of choice for 400,000 customers worldwide. Using its global network, logistics expertise and data-based insights, the Group provides end-to-end supply chain solutions for global companies and industries.

Media Contact:

Andrea Lagno Assael
Communications Manager Americas
andrea.lagno@kuehne-nagel.com

SOURCE: Kuehne+Nagel