Vodafone Foundation Study Highlights Digital Confidence Gap Among Older Adults Across Europe

Vodafone Foundation Study Highlights Digital Confidence Gap Among Older Adults Across Europe

(IN BRIEF) Vodafone Foundation research reveals that although 91% of older adults in Europe use digital devices daily, many lack the confidence to fully engage with technology. Based on a survey of 6,000 individuals across six countries, the study highlights concerns about making mistakes, rapid technological change, and online security. Only one in three seniors feel confident using new tools, while many prefer learning in supportive, community-based environments. The findings emphasize the need for digital inclusion strategies focused on building confidence, improving usability, and providing accessible learning opportunities. Initiatives like the Hi Digital programme aim to address these challenges and help older adults participate more fully in the digital world.

(PRESS RELEASE) BERKSHIRE, 3-Apr-2026 — /EuropaWire/ — Vodafone Foundation has released new research highlighting a growing digital confidence gap among older adults across Europe, despite widespread use of digital technology in everyday life. The study shows that while the majority of seniors are connected, many lack the confidence needed to fully benefit from digital tools and services.

The findings are based on a large-scale survey conducted by Ipsos, involving 6,000 respondents aged 55 and above across Ireland, the United Kingdom, Germany, the Netherlands, the Czech Republic, and Romania. The results reveal that digital participation is now common, with 91% of older adults using devices daily, including those aged over 75.

However, confidence remains a significant barrier. Only one in three older individuals feel comfortable navigating new digital technologies, while 69% report low confidence or concerns about making mistakes. More than half of respondents believe that technological developments are progressing too quickly for them to keep pace, and many express a need for clearer guidance when using digital services.

The research also shows that older adults face persistent challenges related to trust and usability. Concerns about privacy and online security remain high, with a majority worried about potential misuse of personal information. These fears are particularly pronounced in certain countries, where concerns about scams are widespread. Additionally, frequent updates to digital interfaces and complex system designs are seen as factors that further undermine confidence.

Lisa Felton emphasized that as essential services such as banking, healthcare, and public administration increasingly move online, digital inclusion must go beyond connectivity. She noted that without addressing the confidence gap, older individuals risk being excluded from key aspects of modern society.

The study highlights the importance of human-centred approaches to digital learning. Many older adults prefer in-person support or assistance from family members and community networks, with social and collaborative learning environments proving particularly effective. More than half of respondents expressed interest in intergenerational learning opportunities, suggesting that shared experiences can play a key role in building confidence.

In response to these findings, Vodafone Foundation advocates for digital inclusion strategies based on three core principles: prioritising confidence-building over technical complexity, investing in community-based learning initiatives, and ensuring that digital services are designed with accessibility and usability in mind.

The research also explores the broader social context of digital engagement. While most older adults do not report frequent loneliness, many believe that social isolation is increasing within their age group. Digital tools are seen as complementary to, rather than a replacement for, real-world interaction, with offline activities remaining the preferred way to maintain social connections.

The findings support the development of initiatives such as Hi Digital, a free online learning programme created by Vodafone Foundation to help older adults build digital skills. The course offers structured, step-by-step guidance on using digital devices and online services, enabling participants to learn independently or with support from their communities.

Overall, the research underscores the need for a more inclusive digital environment that empowers older generations, ensuring they can confidently participate in an increasingly digital society.

The research can be found here: https://foundation.vodafone.com/news/vodafone-foundation/closing-the-confidence-gap.

Vodafone Foundation Hi Digital

Hi Digital is a free step-by-step online course developed by Vodafone Foundation and designed for older people to help develop their digital skills. The course consists of bite-size lessons organised around key digital themes including the basics of internet access, using online devices, and apps and features that can enhance daily life and combat isolation.

Participants can work independently or alongside a buddy over a few weeks to complete all the lessons. Individuals may have assistance from their children, grandchildren, or other people from their community.

The research can be found here: https://foundation.vodafone.com/news/vodafone-foundation/closing-the-confidence-gap.

About Vodafone Foundation

Vodafone Foundation (UK registered charity number 1193984) harnesses the power of connectivity to drive social good. Since 1991, it has invested in communities by connecting people and ideas with technology and funding, delivering impactful change alongside partners worldwide.

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SOURCE: Vodafone Group