Ricoh Partners with ServiceNow to Build an AI-Driven Service Delivery Platform to Enhance Digital Management Across Europe

Ricoh Partners with ServiceNow to Build an AI-Driven Service Delivery Platform to Enhance Digital Management Across Europe

(IN BRIEF) Ricoh has announced a strategic partnership with ServiceNow to deliver a unified service delivery platform aimed at revolutionizing the digital management of modern workplaces. This collaboration will enhance Ricoh’s operational efficiency by leveraging ServiceNow’s AI-driven platform to standardize service management processes across its European portfolio. By incorporating generative AI, the partnership will streamline complex solution automation, improve collaboration among experts, and enable dynamic translation features for easy communication across regions. The platform will empower Ricoh’s workforce, improve customer experience, and foster business agility. With this collaboration, Ricoh is poised to offer next-generation digital solutions while driving technological innovation within its operations.

(PRESS RELEASE) LONDON, 19-May-2025 — /EuropaWire/ — Ricoh, a leader in digital workspace solutions, has announced a strategic collaboration with ServiceNow, the AI platform for business transformation, to create a unified service delivery platform aimed at enhancing digital management in modern workplaces. This partnership will provide Ricoh’s customers and employees with a seamless, intelligent, and responsive experience in managing their digital environments.

Through this collaboration, Ricoh will leverage ServiceNow’s platform to unlock the potential of its European workforce, improving operational efficiencies by standardizing service management processes across the company’s entire European portfolio. ServiceNow’s generative AI capabilities will help automate and curate knowledge around complex solutions, while dynamic translation features will facilitate easy collaboration among experts across different countries.

“Our strategic collaboration with ServiceNow marks a transformative leap in how we deliver value to our customers and empower our workforce,” said Andrea Gombac, Chief Services Officer at Ricoh Europe. “By building a next-generation service platform, we are enhancing operational efficiency while reshaping both the customer and employee experience. This partnership will enable our teams to focus on what matters most—delivering value to our customers.”

This collaboration is an extension of the long-standing relationship between Ricoh and ServiceNow, reflecting a shared commitment to driving technological innovation. The partnership is expected to generate substantial operational benefits, including improved efficiency and increased business agility.

Damian Stirrett, Group Vice President and General Manager at ServiceNow UK & Ireland, said: “Businesses are recognizing the power of AI in unlocking workforce productivity and delivering customer value. We’re excited to see how Ricoh is enhancing both employee and customer experiences by leveraging ServiceNow’s AI platform as a single system of action, helping employees work seamlessly and customers connect effortlessly.”

Nick Pearson, Chief Information Officer at Ricoh Europe, commented: “Investing in business transformation platforms is a key pillar of our IT strategy. This partnership will enable us to provide our customers and employees with integrated workflow experiences and adopt the latest in AI innovation.”

About Ricoh 

Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimise business performance.

Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2025, Ricoh Group had worldwide sales of 2,527 billion yen (approx. 16.8 billion USD).

It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realise a sustainable future.

For further information, please visit www.ricoh.com

Media Contact:

E-mail: media@ricoh-europe.com

SOURCE: RICOH