EY Implements Microsoft Dynamics 365 Sales Globally, Aiming for 100,000 Users by 2025

EY Implements Microsoft Dynamics 365 Sales Globally, Aiming for 100,000 Users by 2025

(IN BRIEF) EY has launched a global deployment of Microsoft Dynamics 365 Sales and Copilot for Sales across its organization, aiming to reach 100,000 professionals in 700 offices across 150 countries by January 2025. This initiative positions EY as one of Microsoft’s largest global customers, facilitating streamlined sales operations, enhanced client engagement, and unified insights through AI-driven tools. The deployment replaces legacy CRM systems, providing integrated solutions for client relationship management, improved decision-making, and operational efficiency across diverse sectors.

(PRESS RELEASE) LONDON, 18-Jun-2024 — /EuropaWire/ — EY has announced a significant milestone with the global deployment of Microsoft Dynamics 365 Sales, alongside AI-enabled Copilot for Sales, across its organization. This deployment spans 700 offices in 150 countries, targeting 100,000 professionals by January 2025, making EY one of Microsoft’s largest global customers. The initiative aims to streamline sales operations, enhance client engagement, and provide unified insights to address complex business challenges effectively.

The implementation, currently active in key regions including the US, Canada, Singapore, and South Africa, marks a strategic shift from legacy CRM systems to a modern digital sales foundation. It integrates advanced CRM tools with AI capabilities to empower EY teams in delivering enhanced client experiences and operational efficiencies.

Key features of Dynamics 365 Sales include AI-driven recommendations for client interactions based on historical data and industry insights, facilitating faster decision-making and improved service delivery. The platform supports seamless collaboration across teams and provides unified views of client relationships, accessible via mobile devices or Microsoft Teams.

Charles Lamanna, Corporate Vice President at Microsoft, highlighted the transformative impact of Dynamics 365 Sales in enhancing customer engagement and operational efficiency globally. The integration of Copilot further enhances capabilities by analyzing seller behavior and optimizing client communications.

EY’s deployment of Dynamics 365 Sales underscores its leadership in leveraging modern architectures and AI advancements to drive competitive advantages in highly regulated industries. The initiative aims to showcase best practices in client lifecycle management, emphasizing tailored solutions and strategic relationship prioritization.

For more details on this initiative, visit ey.com/transforming-sales-service.

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This news release has been issued by EYGM Limited, a member of the global EY organization that also does not provide any services to clients.

Media Contact:

Barbara Dimajo
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SOURCE: Ernst & Young Global Limited