Accenture to Empower McDonald’s Workforce with AI and Digital Skills

Accenture to Empower McDonald’s Workforce with AI and Digital Skills

(IN BRIEF) McDonald’s and Accenture are expanding their partnership to leverage advanced technology and generative AI solutions across McDonald’s global restaurants, aiming to improve operations, enhance customer and employee experiences, and boost efficiency. The collaboration includes accelerating automation innovations from equipment manufacturers to reduce business disruptions, improve restaurant operations, and deliver fresher food. Accenture will also provide training and support to McDonald’s global workforce to equip them with AI, data, and edge computing skills. The partnership aims to strengthen McDonald’s technology team and foster lifelong learning and digital upskilling across the organization.

(PRESS RELEASE) CHICAGO, Ill / NEW YORK, NY, United States, 19-Dec-2023 — /EuropaWire/ — Accenture (NYSE: ACN), a global professional services company with leading capabilities in digital, cloud and security, announces the expansion of their strategic partnership with McDonald’s Corporation (NYSE: MCD) to further McDonald’s technology strategy, which focuses on leveraging cutting-edge technology and generative AI solutions globally to enhance restaurant operations, customer experiences, and employee digital capabilities.

As part of this collaboration, McDonald’s aims to accelerate automation innovations from equipment manufacturers, enabling restaurant general managers to swiftly identify and implement solutions to minimize disruptions, simplify operations for restaurant crews, and improve customer experiences by serving hotter, fresher food.

In addition to technology advancements, this partnership will also focus on enhancing McDonald’s technology team. Accenture will provide training and support to McDonald’s global workforce, utilizing its learning and development programs, online training courses, and talent boot camps. The goal is to equip employees with the necessary skills in AI, data, and edge computing to thrive in the digital era.

Brian Rice, EVP and Global CIO at McDonald’s, stated, “In order to unlock the opportunity in our ongoing digital investments, we chose Accenture, our long-time partner who has helped us build our digital foundation, to work with us on this next phase of innovation. Accenture’s deep understanding of our business, our industry, and of course technology, will allow us to leverage the full potential of the cloud and generative AI solutions by implementing advanced practices to quickly leverage those technologies as well as to nurture and empower the talent within our organization. Lifelong learning and digital upskilling are at the heart of our culture and long-term growth plans – and embedding this across our workforce will enable greater business agility and performance.”

Julie Sweet, Chair and CEO of Accenture, commented, “We are incredibly proud to continue to partner with McDonald’s as they reinvent the customer experience, stay ahead of their customers’ changing needs and reimagine what a restaurant can be. This new work will be a leading example across industries of innovating with tech data and AI at the core, across the cloud continuum, all the way to the edge. And doing so in a way that keeps their people in the forefront, building the skills they need to meet and delight their customers in new ways every day.”

About McDonald’s
McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners.

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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Contact:

Aleks Vujanic
Accenture
+44 7500 974 814
aleks.vujanic@accenture.com

SOURCE: Accenture