(IN BRIEF) BBVA is using generative AI to analyse hundreds of thousands of real customer interactions, moving beyond traditional satisfaction surveys to gain a fuller view of customer experience. The bank is applying the technology in Spain across phone calls … Read the full press release
Posted in Artificial Intelligence (AI), Banks, Business, Financial, Internet & Online, Spain, Technology
Tagged abandoned transactions, AI, banking innovation, BBVA, BBVA app, BBVA Expands AI Use to Identify Customer Needs and Digital Friction Points, BBVA Turns Real Customer Conversations Into Actionable Experience Metrics With AI, BBVA Uses AI to Help Relationship Managers Deliver More Context-Aware Customer Support, chats, complaints, customer analytics, customer conversations, customer experience, customer insight, Customer support, data protection regulations, David Arconada, digital channels, digital friction, generative artificial intelligence, investment transactions, Ipsos? no, Mexico, mobile banking, My Conversations, net promoter score, NPS, personalised service, phone calls, regulatory compliance, relationship managers, remote relationship managers, satisfaction surveys, Spain, wealth managers, website interactions
(IN BRIEF) Telefónica used DTW Ignite 2026 in Copenhagen to present its work on Level 4 autonomous networks, AI-native operations and agent-based automation across telecoms functions. The company also received TM Forum’s Catalyst Innovator: Voyager award, which recognises impact and … Read the full press release
Posted in Artificial Intelligence (AI), Awards, Business, Denmark, Internet & Online, Security & Safety, Spain, Technology, Telecom
Tagged 5G slicing, Agent Fabric, agentic AI, Agentic NOC, AI-native operations, Andrea Folgueiras, artificial intelligence, autonomous networks, Catalyst Innovator Voyager award, Catalyst programme, Copenhagen, customer experience, Digital Twins, DTW Ignite 2026, field operations, generative AI, intelligent agents, Level 4 autonomy, network assurance, network automation, network orchestration, Nilmar Seccomandi, NPS, open architectures, self-healing networks, telecom operations, telecoms innovation, Telefonica, Telefónica Receives Catalyst Innovator Award as Autonomous Network Work Expands, Telefónica Showcases Agentic AI and Autonomous Network Projects at DTW Ignite, TM Forum, TM Forum Recognises Telefónica for Leadership in AI-Native Telecom Operations, Zero-Trust Agents
(IN BRIEF) Barclays has agreed to acquire GoHenry, the UK money management platform for children and teenagers aged 6 to 18, from Acorns Grow Incorporated, with completion expected in the fourth quarter of 2026 subject to regulatory approvals and other … Read the full press release
Posted in Banks, Business, Education, European Union, Financial, Internet & Online, Investment, Management, Society, Technology, United Kingdom
Tagged 6 to 18 year olds, Acorns, Acorns Early, Acorns Grow Incorporated, Barclays, Barclays Bank UK PLC, Barclays Expands Family Banking Strategy With Planned Acquisition of GoHenry From Acorns, Barclays PLC, Barclays to acquire GoHenry to expand youth banking and family financial education offering in the UK, Barclays UK, Barclays UK to Acquire GoHenry Money App for Children and Teenagers, CET1 ratio, children and teenagers, children’s banking, cloud-based technology platform, England, financial education, financial education in schools, financial guidance, financial targets, financial wellness, GoHenry, GoHenry Limited, GoHenry to Join Barclays as Bank Builds Broader Financial Journey for Families and Young Customers, household banking, Junior ISA, London, Louise Hill, Marina Shchukina, mass affluent households, Mighty Acquisition Sub Ltd, money lessons, money management app, Money Missions, net promoter score, Noah Kerner, NPS, NSPCC, PARENTAL CONTROLS, Pixpay, prepaid debit card, regulatory approvals, savings goals, standalone app, Susie Guo, UK families, United Kingdom, Vim Maru, youth banking
(IN BRIEF) National Power Supply Public Company Limited, part of Double A Group, has selected ANDRITZ to supply a recovery boiler, black liquor evaporation plant and integrated ash re-crystallisation system for a new bioenergy power plant in Tha-Toom, Thailand. The … Read the full press release
Posted in Austria, Business, Chemicals, Energy, Gas & Oil, Environment, Financial, Government, Industrial, Infrastructure & Utilities, Investment, Management, Marketing, Technology
Tagged 3, 300 metric tons dry solids per day, 727 tonnes per hour evaporation plant, Andritz, ANDRITZ to Supply Recovery Boiler and Evaporation Plant for NPS Bioenergy Power Plant in Tha-Toom, ARC system, ash re-crystallisation system, automation, bioenergy power plant, black liquor, black liquor burning capacity, Chainoi Puenkosoom, chemical recovery, chloride reduction, circular mill operations, clean energy, digitalisation, Double A Group, electrostatic precipitator, environmentally friendly practices, evaporation plant, first quarter 2026 order intake, flue gas cleaning, green electricity, high double-digit million euro order, lamella heating surfaces, National Power Supply Advances Renewable Energy Generation in Thailand With ANDRITZ Recovery Boiler Investment, National Power Supply Public Company Limited, National Power Supply Selects ANDRITZ Recovery Boiler Technology to Expand Renewable Energy Generation in Thailand, National Power Supply Selects ANDRITZ Technologies to Expand Renewable Energy Production at Double A Group Mill in Thailand, National Power Supply to Use ANDRITZ Recovery and Evaporation Technologies for Long-Term Renewable Power Production, NPS, potassium reduction, public grid, pulp and paper mill, pulp production, recovery boiler, renewable energy generation, renewable power production, second quarter 2028 start-up, sodium recovery, steam generation, sulfate recovery, superior condensate, sustainable mill operations, Tha-Toom, THAILAND, Thailand power generation
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