Telecom Giants Unite to Launch Global Telco AI Alliance for Customer Experience Revolution

Jonathan Abrahamson (Chief Product & Digital Officer, DT), Khalifa AlShamsi (CEO, e& Life), Anna Yip (Consumer CEO, Singtel), James Ryu (CEO, SKT) © SKT

(IN BRIEF) Leading telecommunications companies SK Telecom, Deutsche Telekom, e&, and Singtel have joined forces to create the Global Telco AI Alliance. The alliance aims to leverage AI technology to enhance customer experiences and revolutionize global citizens’ lives. The telcos have signed a Multilateral Memorandum of Understanding (MOU) for collaboration in AI, and they plan to jointly develop the Telco AI Platform, which will serve as the foundation for new AI-driven services. The alliance will also establish a Joint Working Group to discuss co-investment opportunities and coordinate collaborative efforts. The initiative marks a significant step in integrating AI into the telecommunications industry and exploring new growth avenues.

(PRESS RELEASE) BONN, 27-Jul-2023 — /EuropaWire/ —  Deutsche Telekom (ETR: DTE), one of the world’s leading integrated telecommunications companies and the largest telecommunications provider in Europe by revenue, together with SK Telecom, e&, and Singtel, proudly announces the formation of the Global Telco AI Alliance. This groundbreaking alliance aims to revolutionize customer experiences worldwide by harnessing the potential of AI technology.

As a key member of the alliance, Deutsche Telekom is committed to accelerating the transformation of the telecommunications industry through AI integration into existing business models and exploring new AI-powered growth opportunities.

The signing of the Multilateral Memorandum of Understanding (MOU) for cooperation in the AI business took place during a significant ceremony in Seoul, Korea. Esteemed executives from all four telcos, including Claudia Nemat, Board Member Technology and Innovation at Deutsche Telekom, Hatem Dowidar, Group CEO of e&, Yuen Kuan Moon, Group CEO of Singtel, Chey Tae-won, Chairman of SK Group, and Ryu Young-sang, CEO of SKT, attended the ceremony either in person or online, demonstrating the commitment of each company to this collaborative initiative.

Central to the alliance’s vision is the joint development of the Telco AI Platform, which will leverage the unique technologies and capabilities of each member. This platform is set to become the cornerstone for a host of innovative AI services, including enhanced telco services, digital assistants, and super apps offering a diverse range of solutions.

To facilitate seamless cooperation and effective decision-making, the Global Telco AI Alliance will establish the Global Telco AI Alliance Joint Working Group. This working group will engage in in-depth discussions on various aspects, such as co-investment opportunities and the collaborative development of the Telco AI Platform, with the goal of reaching a definitive agreement. Additionally, the designation of a C-level officer from each company will be discussed to ensure efficient coordination and collaboration.

Deutsche Telekom is excited to contribute its expertise and innovation to this transformative initiative, which promises to shape a new era of AI-powered telecommunications services and create a positive impact on the lives of global citizens.

“In order to make the most of the possibilities of generative AI for our customers and our industry, we want to develop industry-specific applications in the Global Telco AI Alliance. I am particularly pleased that this alliance also stands for bridging the gap between Europe and Asia and that we are jointly pursuing an open-vendor approach. Depending on the application, we can use the best technology. The founding of this alliance is an important milestone for our industry,” said Claudia Nemat, Board Member Technology and Innovation at Deutsche Telekom. 

“The launch of the Global Telco AI Alliance is meaningful in that it marks the beginning of a new journey to innovate our business models while growing together with our global partners,” said Ryu Young-sang, CEO of SKT. “Through collaborative efforts, we will accelerate AI transformation of all industries, provide new value and experience to our customers, and lead the growth of the global AI ecosystem.”

About SK Telecom
SK Telecom has been leading the growth of the mobile industry since 1984. Now, it is taking customer experience to new heights by extending beyond connectivity. By placing AI at the core of its business, SK Telecom is rapidly transforming into an AI company. It is focusing on driving innovations in areas of telecommunications, media, AI, metaverse, cloud and connected intelligence to deliver greater value for both individuals and enterprises.
For more information, please contact skt_press@sk.com or visit our LinkedIn page www.linkedin.com/company/sk-telecom.

About e& 
e& is one of the leading technology groups in the world. Boasting impressive financial figures for 2022, with consolidated net revenue reaching a staggering AED 52.4 billion and consolidated net profit surging to AED 10 billion, the Group’s impeccable credit ratings reflect its strong balance sheet and track record of sustained success.
Founded in Abu Dhabi over 47 years ago, the Group has a rich legacy as the pioneer in telecommunications in the UAE. Today, its footprint spans 16 countries across the Middle East, Asia, and Africa, making it a leading player in the industry.
Innovation is ingrained in e&’s DNA to create an unbreakable bond between communities using cutting-edge digital solutions, smart connectivity and advanced technologies.
The Group has designed five strong business pillars that address various customer segments: etisalat by e&, e& international, e& life, e& enterprise and e& capital. Through these pillars, we strive to revolutionise the way people communicate, work and live by providing unparalleled services and exceptional experiences.
At e&, we are committed to pushing the boundaries of what is possible and delivering measurable results that make a difference in people’s lives.
To learn more about e&, please visit: eand.com/

About Singtel 
Singtel is Asia’s leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 770 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.
For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.
Singtel is dedicated to continuous innovation, harnessing technology to create new and exciting customer experiences and shape a more sustainable, digital future.

About Deutsche Telekom: Deutsche Telekom Group profile

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SOURCE: Deutsche Telekom AG