New Envoy system from Lloyds Banking Group enables secure creation and sharing of AI agents across its organisation

New Envoy system from Lloyds Banking Group enables secure creation and sharing of AI agents across its organisation

(IN BRIEF) Lloyds Banking Group has launched Envoy, a new internal platform designed to enable the secure and scalable development of AI agents across the organisation. Built with Google Cloud, the platform provides teams with ready-to-use templates and a structured environment to create, share, and reuse AI solutions efficiently. Envoy incorporates strong governance measures, including built-in safety checks, human oversight, and continuous monitoring, ensuring responsible use of AI. It also features an internal Agent Marketplace to promote collaboration and reuse of proven tools, while supporting improved customer experiences through more seamless interactions. As part of the Group’s wider AI ecosystem, Envoy represents a key step in advancing AI adoption while maintaining a strong focus on trust, transparency, and accountability.

(PRESS RELEASE) LONDON, 1-May-2026 — /EuropaWire/ — Lloyds Banking Group has introduced Envoy, a new internal platform designed to support the secure and scalable development of AI agents across its operations. The initiative marks a significant step in the Group’s broader effort to integrate agent-based artificial intelligence into its workflows while maintaining strong governance, accountability, and customer trust.

Envoy is intended to simplify how teams create, deploy, and collaborate on AI-driven tools. By offering pre-built templates and structured development environments, the platform reduces the need for teams to build solutions from the ground up. This allows employees to focus more directly on solving practical business challenges and enhancing customer interactions rather than technical setup.

Developed in collaboration with Google Cloud, Envoy has been engineered to operate at scale, enabling AI agents to be reused and shared across different departments. This approach is designed to minimise duplication of effort and promote a more coordinated and efficient use of AI throughout the organisation. The platform also supports the creation of new business models and improvements in productivity, aligning with the Group’s long-term digital strategy.

According to Ron van Kemenade, Chief Operating Officer of Lloyds Banking Group, the platform is expected to enhance employee productivity, streamline customer journeys, and open opportunities for innovation within the business.

A central feature of Envoy is its emphasis on safety and oversight. The platform integrates with the Group’s existing large language model infrastructure, ensuring that all AI agents operate within defined policies and regulatory requirements. Built-in safeguards, including automated checks and human review processes, help ensure that agents meet internal standards before being deployed more broadly.

Once operational, AI agents developed through Envoy can be continuously monitored, with detailed tracking of performance and behaviour. The platform provides full transparency through audit trails, enabling teams to maintain visibility and accountability over how AI systems are used across the organisation.

Envoy also introduces an internal Agent Marketplace, where validated AI agents can be published and accessed by other teams. This allows proven solutions to be adapted and expanded, fostering collaboration and accelerating the adoption of AI capabilities across the Group.

The platform supports more seamless customer interactions by enabling AI agents to retain relevant contextual information during conversations, while adhering to strict data privacy and retention policies. This functionality is expected to reduce the need for customers to repeat information and contribute to smoother, more connected service experiences.

As part of Lloyds Banking Group’s broader AI ecosystem, Envoy complements existing tools and technologies, ensuring that different AI solutions are applied effectively across various use cases. The platform will continue to evolve throughout 2026, with additional features planned to further enhance its capabilities and support both employees and customers.

NOTES TO EDITORS

ABOUT LLOYDS BANKING GROUP
Lloyds Banking Group is the largest UK retail and commercial financial services provider with around 27 million customers and a presence in nearly every community. We are proud to support British businesses, with nearing one million UK businesses supported by our leading digital and relationship banking services. Our main business activities include retail and commercial banking, general insurance and long -term savings, provided through well recognised brands including Lloyds, Halifax, Bank of Scotland and Scottish Widows.

Our purpose is Helping Britain Prosper. We have served Britain through our products and services for more than 320 years, across every community, and millions of households. Our success is interwoven with the UK’s prosperity, and we aim to help Britain pro sper by operating as a responsible, sustainable and inclusive Group.

Contact
Olwen Jones-Lowe | olwen.jones-lowe@lloydsbanking.com

SOURCE: Lloyds Bank plc