Lloyds Banking Group Expands Responsible AI Adoption with Group-Wide Training Programme

Lloyds Banking Group Expands Responsible AI Adoption with Group-Wide Training Programme

(IN BRIEF) Lloyds Banking Group has launched an AI Academy to provide practical AI training for all 67,000 employees, regardless of role or experience. Delivered through flexible, bite-sized learning, the programme focuses on responsible AI use, real-world application, and building confidence across the workforce. With the goal of achieving full AI literacy by the end of 2026, the initiative supports the Group’s wider transformation strategy and commitment to using AI to improve efficiency, innovation, and customer service.

(PRESS RELEASE) LONDON, 20-Jan-2026 — /EuropaWire/ — Lloyds Banking Group has launched a new AI Academy aimed at equipping all 67,000 colleagues with practical artificial intelligence skills, marking a major step in the Group’s commitment to the responsible and effective use of AI across its operations. The initiative is open to every employee, regardless of role, background, or technical expertise, and is designed to embed AI capability throughout the organisation.

The AI Academy will run from January and is delivered through Lloyds Banking Group’s internal learning platform, offering flexible, bite-sized content that fits around day-to-day work. Learning formats include interactive modules, short courses, articles, podcasts, and opportunities for peer and community learning. The programme is structured to reflect how colleagues engage with AI in practice, supporting AI Users as well as AI Leaders, Builders, and Enablers.

As a foundation, all colleagues will complete a core module on working with AI responsibly. This ensures that AI is used safely, ethically, and in line with the Group’s governance standards, reinforcing trust and accountability as AI tools become more widely embedded in everyday work.

The programme is designed to help colleagues apply AI directly to real-world tasks, enabling them to streamline processes, save time, enhance customer experiences, and support the development of innovative services and potential new revenue opportunities. By focusing on practical use cases, the AI Academy supports Lloyds Banking Group’s ambition to move AI from experimentation into scaled, production-ready solutions.

The initiative also responds to the rapid pace of change in workplace skills. With a significant proportion of the workforce expected to require reskilling by the end of the decade, AI literacy is increasingly recognised as a core capability for future careers. Through the AI Academy, Lloyds Banking Group aims to ensure that colleagues are confident, capable, and responsible users of AI.

By the end of 2026, the Group’s ambition is for 100 percent of its workforce to be AI literate. The launch of the AI Academy reflects Lloyds Banking Group’s broader transformation strategy, placing people and skills at the centre of technological change and ensuring that AI adoption delivers tangible benefits for customers, colleagues, and the business.

Notes to editors

About Lloyds Banking Group
Lloyds Banking Group is the largest UK retail and commercial financial services provider with around 27 million customers and a presence in nearly every community. We are proud to support British businesses, with nearing one million UK businesses supported by our leading digital and relationship banking services. Our main business activities include retail and commercial banking, general insurance and long -term savings, provided through well recognised brands including Lloyds, Halifax, Bank of Scotland and Scottish Widows.

Our purpose is Helping Britain Prosper. We have served Britain through our products and services for more than 320 years, across every community, and millions of households. Our success is interwoven with the UK’s prosperity, and we aim to help Britain pro sper by operating as a responsible, sustainable and inclusive Group.

Media contact:
Olwen Jones-Lowe | olwen.jones-lowe@lloydsbanking.com

SOURCE: Lloyds Bank plc