Experian and ServiceNow Partner to Accelerate Enterprise Adoption of Agentic AI Technologies

Experian and ServiceNow Partner to Accelerate Enterprise Adoption of Agentic AI Technologies

(IN BRIEF) Experian and ServiceNow have formed a new global multi-year partnership to help enterprises scale agentic AI through the integration of Experian’s Ascend Platform into the ServiceNow AI Platform. The collaboration enables autonomous AI agents to access trusted data, analytics and decisioning capabilities directly within enterprise workflows. Initial use cases include employee onboarding, third-party risk management, fraud prevention, identity verification and model governance. The companies aim to help organisations move beyond AI pilot projects by improving scalability, automation and trusted decision-making in highly regulated business environments.

(PRESS RELEASE) LONDON, 15-May-2026 — /EuropaWire/ — Experian and ServiceNow have announced a new global multi-year partnership aimed at accelerating the adoption of agentic AI across enterprise operations by combining trusted data, analytics and autonomous workflow capabilities within a unified platform environment.

The collaboration integrates Experian’s Ascend Platform directly into the ServiceNow AI Platform, enabling autonomous AI agents to access real-time decisioning, analytics and trusted intelligence inside enterprise workflows. The companies say the partnership is designed to help organisations move beyond limited AI pilot programmes and scale AI-driven automation more effectively across critical business functions.

The agreement reflects growing demand among enterprises for agentic AI systems capable of making decisions and taking actions autonomously while operating within secure and highly regulated environments. However, many organisations continue to face challenges scaling these systems due to concerns surrounding data quality, governance and reliability.

Experian and ServiceNow cited industry research showing that data limitations remain the primary obstacle preventing widespread enterprise AI adoption for approximately eight out of ten organisations. By embedding Experian’s data and decisioning capabilities directly into ServiceNow’s workflow infrastructure, the companies aim to address those barriers while improving operational speed, consistency and automation.

The partnership will initially focus on several enterprise use cases including employee onboarding, third-party risk management, fraud detection, identity verification and model lifecycle governance. These areas are considered particularly important for companies operating in highly regulated industries where compliance, transparency and auditability are critical.

Under the integration, autonomous AI agents operating within ServiceNow workflows will be able to draw upon Experian’s trusted datasets, analytics tools and decisioning models in real time. The companies believe this will allow enterprises to automate more complex decision-making processes while maintaining stronger governance controls and reducing operational friction.

Keith Little, President of Experian Software Solutions, described agentic AI as a transformational shift in how intelligent digital services are delivered. He said the integration of Experian’s intelligence and decisioning capabilities into ServiceNow’s workflow platform would help businesses scale AI-driven services with greater confidence while expanding the application of Experian’s analytics technology into new industries and enterprise environments.

ServiceNow’s President for EMEA, Cathy Mauzaize, said organisations are increasingly looking to move beyond experimentation and deploy AI systems capable of delivering measurable operational outcomes. She noted that combining ServiceNow’s AI workflow infrastructure with Experian’s analytics and decisioning capabilities creates a foundation for AI systems that can operate faster, make smarter decisions and function securely at enterprise scale.

The announcement comes amid broader enterprise interest in agentic AI technologies, which are increasingly being positioned as the next evolution of enterprise automation. Unlike traditional AI assistants focused primarily on recommendations or conversational support, agentic AI systems are designed to autonomously complete workflows, make operational decisions and initiate actions with limited human intervention.

For both companies, the partnership also reflects the growing convergence between enterprise workflow automation, AI governance, analytics platforms and trusted data ecosystems as businesses seek more practical and scalable approaches to AI implementation.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 33 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

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Media Contact:

Experian:

Vicki Cook
Head of Corporate and B2B PR, Experian UK&I
Tel: +44 7977 798 173
Email: vicki.cook@experian.com

ServiceNow:

email: press@servicenow.com

SOURCE: Experian