IBM Watson Technology to Provide New AI-Driven Insights and Automation for SAP Solutions

IBM Watson Technology to Provide New AI-Driven Insights and Automation for SAP Solutions

(IN BRIEF) SAP and IBM have announced a partnership to embed IBM Watson technology into SAP solutions, providing AI-driven insights and automation to enable more efficient and effective user experiences. SAP Start, a digital assistant that offers a unified entry point for SAP cloud solutions, will be powered by IBM Watson capabilities, providing natural language capabilities and predictive insights for faster decision-making by managers and employees. The new digital assistant capabilities will be extended across SAP solutions, automating common tasks to unlock employee productivity. IBM Watson AI solutions will extract information from multiple data sources and answer user questions across lines of business, enhancing intelligence at the point of decision-making.

(PRESS RELEASE) WALLDORF/ ARMONK, 2-May-2023 — /EuropaWire/ — SAP SE (NYSE: SAP), a German multinational software company, and IBM (NYSE: IBM) have announced that IBM Watson technology will be integrated into SAP solutions to provide new AI-driven insights and automation, enabling more efficient and effective user experiences across the SAP application portfolio and accelerating innovation.

SAP will utilize IBM Watson capabilities to power its digital assistant in SAP Start, which offers a unified entry point for SAP cloud solutions. The AI capabilities in SAP Start, driven by IBM Watson AI solutions, will provide natural language capabilities and predictive insights, boosting productivity and supporting faster decision-making for managers and employees. The new digital assistant capabilities will be extended across SAP solutions to automate and speed up common tasks, unlocking employee productivity and enabling a focus on strategic work.

Through this partnership, customers will benefit from intelligence at the point of decision-making, with the ability to extract information from multiple data sources and answer user questions across lines of business. IBM technology is already available in the TripIt mobile app from SAP Concur, providing nearly 13 million users with AI-derived weather insights to make more sustainable travel choices.

“This milestone collaboration with IBM aims to provide SAP customers a better user experience, faster decision-making and greater insights to help transform their business processes,” said Christian Klein, CEO and Member of the Executive Board of SAP SE. “Working together to incorporate additional AI, machine learning and other intelligent technologies into SAP solutions can lead to better business outcomes for our joint customers. Today’s news, along with the recent news of our expanded use of Red Hat Enterprise Linux, is a prime example of how the rich, 50-year partnership between our companies continues to grow stronger and move the industry forward.”

IBM is a leading provider of AI capabilities, with Watson products deployed by over 100 million users across 20 industries. SAP and IBM Consulting are supporting customers with 25 joint intelligent industry solutions using IBM Watson capabilities underpinned by SAP Business Technology Platform. These industry solutions, spanning industries such as retail, manufacturing, and utilities, help customers accelerate business transformation and use data to make informed decisions.

“IBM and SAP are joining forces to give businesses new and exciting ways to harness the transformative power of AI and use it as a source of competitive advantage,” said Arvind Krishna, IBM Chairman and Chief Executive Officer. “With this announcement, we are infusing IBM Watson’s powerful, enterprise-grade AI capabilities into SAP’s leading ERP platform to help businesses reimagine customer experiences, boost productivity and fuel growth.”

In addition to natively embedding IBM Watson AI capabilities into SAP solutions, SAP and IBM are collaborating on generative AI and large language models for consistent continuous learning and automation based on SAP’s mission-critical application suite.

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About IBM

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit Statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only.

About SAP

SAP’s strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit

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