Study by Forrester on behalf of SAP finds 87 percent of retailers understand the importance of software that integrates across an end-to-end value chain in the cloud

Study by Forrester on behalf of SAP finds 87 percent of retailers understand the importance of software that integrates across an end-to-end value chain in the cloud

(PRESS RELEASE) WALLDORF, 10-Jan-2019 — /EuropaWire/ — SAP SE (NYSE: SAP) today announced findings from “Emerging Opportunities to Deploy Industry Processes in the Cloud,” a commissioned study conducted by Forrester Consulting on behalf of SAP.

Technologies Driving the Transformation

Innovative retailers are currently leveraging a mix of intelligent technologies to help achieve digital transformation goals. Respondents see the Internet of Things (88 percent), real-time analytics (86 percent) and machine learning (84 percent) as their preferred transformation technology, while the overwhelming majority (92 percent) say that moving end-to-end processes or business processes to an industry cloud would have a notable improvement on their ability to digitally transform their whole ecosystem.


  • 97 percent of retail innovators see improved service delivery and effectiveness
  • 93 percent of retail innovators feel they have an improved competitive advantage
  • 93 percent of retail innovators see increased business satisfaction through cloud integration with their ecosystem

Leading Retailers Are Writing the Playbook for Transformation

Best-in-class retailers who focus on digital priorities such as customer centricity, digital consumer supply chain, smarter retailer technology and monetization of new customer offers are much further along in their transformation journey than retailers who do not prioritize a similar approach. Some 81 percent of innovative retailers have started or completed their digital transformation, compared to just 55 percent of other companies. Further, innovators plan to continue investing in customer engagement, marketing, sales, commerce, supply chain and merchandising.

“Retailers seeking to better understand and connect with their customers, suppliers and partners are uniquely positioned to take advantage of industry cloud solutions,” said Lori Mitchell-Keller, co-president of SAP Industries. “This study finds that retailers see cloud as a key enabler for their digital priorities and are willing to invest more in the cloud to support business processes like infrastructure, research and development, as well as commerce and sales. Such a shift not only launches retailers on a needed intelligent enterprise journey but also improves business satisfaction.”

The July 2018 research polled 135 retail decision-makers from nine countries to evaluate their interest in an industry cloud computing strategy. In total, 87 percent of respondents understand the importance of software that integrates across an end-to-end value chain in the cloud.

While retailers are at the forefront of cloud adoption, the industry is still in the early stages of adoption when it comes to moving end-to-end processes to the cloud. As noted in the Forrester study, “Retailers see the benefits [of cloud solutions] but need a better understanding of priority use cases, the elements that make up an industry cloud and how to get started.”

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Media Contact:
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In this study, Forrester conducted 135 online surveys and two qualitative interviews with retailers in the US, the UK, France, Germany, Mexico, Brazil, Australia, New Zealand, and Japan to evaluate interest in industry cloud. Survey participants included decision makers responsible for cloud computing strategy. Questions provided to the participants asked about cloud adoption and interest and expected benefits of industry cloud. Respondents in this study were bucketed into two groups: innovators and others. Those that consider themselves to be innovative rated themselves highly across the board for innovation in strategy, technology, people, process, and culture. Respondents were offered incentives as a thank you for time spent on the survey. The study began and was completed in April 2018. The data in this deliverable is a subset of a larger study with a custom survey of 800 professionals and 10 interviews with cloud decision makers from banking, insurance, consumer products, discrete manufacturing, public sector, and retail companies.

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