(IN BRIEF) British Gas has launched its new brand platform, “Taking care of things,” featuring a heartwarming campaign centered around a lovable family, “The Things,” to represent the company’s dedication to providing reliable home services. The campaign, which includes a … Read the full press release
Posted in Business, Energy, Gas & Oil, Environment, Financial, Industrial, Infrastructure & Utilities, Investment, Management, Marketing, News, Technology, United Kingdom
Tagged Academy Films, brand campaign, British Gas, BVOD, customer experience, digital activations, energy provider, Gogglebox, home services, OMD UK, peace of mind, reliable service, Si & Ad, social media, T&Pm, Taking Care of Things, The Things, TV ad, tv spot
(IN BRIEF) Fortum has been nominated once again for Norway’s Best Customer Service in the electricity sector, reflecting its commitment to customer satisfaction. The nomination follows over 20,000 customer interviews, and the award ceremony will take place during the Customer … Read the full press release
Posted in Awards, Business, Energy, Gas & Oil, Financial, Finland, Industrial, Investment, Management, News, Norway, Technology
Tagged app, award nomination, Awards, customer experience, customer service, Customer Service Days, electricity prices, electricity sector, energy crisis, feedback, Fortum, Fortum Strøm, Hans-Erik Ramsdal, Kundeserviceavisen, leadership, Norway, Oslo, Sanjin Pekusic
(IN BRIEF) UOB has partnered with Accenture in a three-year collaboration to advance the Bank’s use of generative and agentic AI technologies. This strategic MoU will help UOB accelerate its AI journey by enhancing business processes and personalizing customer experiences. … Read the full press release
Posted in Artificial Intelligence (AI), Banks, Business, Economy, Financial, Government, Industrial, Infrastructure & Utilities, Investment, Ireland, Management, Marketing, News, Technology
Tagged Accenture, advanced technologies, agentic AI, AI, ASEAN, banking innovation, customer experience, digital transformation, generative AI, Julie Sweet, LearnVantage, partnership, technology partnership, UOB, Wee Ee Cheong, workforce upskilling
(IN BRIEF) Garanti BBVA has enhanced its mobile smart assistant Ugi with generative AI technology, enabling more natural, context-aware, and personalized interactions for customers. Ugi now supports a broader range of banking services, anticipates user needs, and continues to evolve … Read the full press release
Posted in Artificial Intelligence (AI), Banks, Business, Economy, Financial, Government, Industrial, Investment, Management, Marketing, News, Spain, Technology, Turkey
Tagged AI Chatbot, AI in banking, AI upgrade, banking automation, biometric credit card, Bonus Platinum Biometric Card, Ceren Acer Kezik, customer experience, digital banking innovation, digital transformation, financial advisor AI, financial technology, fintech, Garanti BBVA, generative AI, hyperpersonalized banking, large language models, mobile banking, natural language processing, smart assistant, Türkiye, Ugi
(IN BRIEF) Deutsche Telekom has teamed up with local commerce platform Wolt to offer exclusive lifestyle benefits to its customers through the Magenta Moments program. Starting in Croatia and rolling out to six more countries, the partnership includes up to … Read the full press release
Posted in Business, Financial, Finland, Germany, Government, Industrial, Internet & Online, Investment, Management, Marketing, News, Technology, Telecom
Tagged Austria, cashback, CROATIA, customer experience, Czechia, Deutsche Telekom, digital lifestyle, Dominique Leroy, everyday savings, food delivery, Hungary, in-app benefits, local commerce, Magenta Moments, Miki Kuusi, mobile engagement, NORTH MACEDONIA, partnership, Poland, retail deals, Slovakia, telecom innovation, Wolt, zero delivery fees
(IN BRIEF) Experian has launched major enhancements to its Aperture Data Studio platform, a comprehensive data quality and governance solution designed to improve data-driven decision-making for businesses. The upgraded platform now features a flexible data catalogue, business impact analysis tools, … Read the full press release
Posted in Artificial Intelligence (AI), Business, Financial, Industrial, Investment, Ireland, Management, News, Technology, United Kingdom
Tagged Aperture Data Studio, Ascend Platform, Australia, business impact analysis, compliance, customer experience, data catalogue, Data Governance, data management, data quality, data-driven decision-making, Experian, Gen AI, Ireland, New Zealand, North America, Operational Efficiency, risk management, ROI, security breaches, UK, unified data intelligence, user defined APIs
(IN BRIEF) New research released during Credit Awareness Week reveals that British businesses face significant challenges from rising costs and economic uncertainty, with many turning to data and technology to enhance customer experience, streamline operations, and drive financial inclusion. The … Read the full press release
Posted in Business, Financial, Internet & Online, Ireland, Management
Tagged biometric fraud, British businesses, Credit Awareness Week, Credit Strategy, customer experience, data and technology, Data Governance, David Bates, debt consolidation, deep fakes, economic uncertainty, Experian UK&I, financial crime compliance, financial inclusion, FRAUD, GenAI, National Financial Inclusion Strategy, personalization, rising costs, synthetic ID fraud, verification assessments
(IN BRIEF) EY introduced the Telecom.ai agentic solution at MWC Barcelona 2025, an AI-driven suite for telecommunications providers that enhances operations in finance, network management, customer service, and content lifecycle. A key feature is the Contract Intelligence (CI) agent, which … Read the full press release
Posted in Artificial Intelligence (AI), Business, Financial, Industrial, Infrastructure & Utilities, Investment, Management, News, Technology, Telecom, United Kingdom
Tagged AI agents, AI Enterprise, AI-powered decision-making., automation, Chris Penrose, CI agent, contract analysis, Contract Intelligence, customer experience, EY, EY Telecom.ai, financial forecasting, MWC Barcelona 2025, NeMo Guardrails, NeMo Retriever, NIM microservices, NVIDIA, Operational Efficiency, Paolo Canale, real-time insights, telecom providers, telecommunications, vendor contracts
(IN BRIEF) Capgemini’s latest B2B Pulse report highlights a shift in business customer expectations from telecom providers. Businesses now seek telecom companies to provide tailored, industry-specific solutions, moving beyond basic connectivity services. Customers expect telecoms to integrate hybrid networks, edge … Read the full press release
Posted in Artificial Intelligence (AI), Business, Financial, France, Industrial, Infrastructure & Utilities, Investment, Management, News, Security & Safety, Technology, Telecom
Tagged 5G, AI, Autonomous Vehicles, B2B Pulse, business customers, Business Growth, Capgemini Research Institute, Cloud, cloud environments, connectivity, customer experience, Cybersecurity, cybersecurity solutions, digital economy, edge computing, hybrid networks, industry-specific solutions, INNOVATION, Praveen Shankar, real-time industrial automation, Service Level Agreements, SLAs, Smart Cities, telecom industry, telecom providers, telecom services, telecom tech services
(IN BRIEF) Leica Camera AG has partnered with Valtech to overhaul its e-commerce platform, focusing on enhancing the online shopping experience and driving international growth. The collaboration aims to standardize and scale Leica’s e-commerce systems, ensuring a seamless omnichannel experience … Read the full press release
Posted in Business, Denmark, Electronics & Machinery, Financial, Germany, Government, Industrial, Internet & Online, Investment, Management, News, Retail, Technology
Tagged Business Growth, Christian Höflich, commercetools, customer experience, digital platforms, digital transformation, digital upgrade, E-Commerce, e-commerce platform, e-commerce strategy, future-ready features, Global Expansion, global markets, INNOVATION, international growth, Leica Camera AG, Markus Cansever, omnichannel, partnership, photography, premium e-commerce, premium optics, seamless shopping experience, technology stack, Thomas Haustein, Valtech
(IN BRIEF) Garanti BBVA’s CEO, Mahmut Akten, shared the bank’s strategic priorities and 2025 goals during a meeting with Turkish media, discussing the global and local economic landscape. Despite global uncertainties, Akten expressed confidence in Türkiye’s economic program and the … Read the full press release
Posted in Artificial Intelligence (AI), Banks, Business, Economy, Environment, Financial, Industrial, Investment, Management, Media, News, Spain, Technology, Turkey
Tagged artificial intelligence, banking sector, BBVA Group, customer experience, digital innovation, economic rebalancing, financial performance, Garanti BBVA, green finance, Mahmut Akten, sustainability, sustainable growth, Türkiye economy
(IN BRIEF) Repsol is enhancing its Digital Program by incorporating AI agents in partnership with Accenture, utilizing the NVIDIA AI platform. This collaboration aims to improve operational efficiency, streamline processes, and deliver a more personalized customer experience, as well as … Read the full press release
Posted in Artificial Intelligence (AI), Business, Energy, Gas & Oil, Environment, Financial, Government, Industrial, Infrastructure & Utilities, Investment, Ireland, Management, News, Spain, Technology
Tagged Accenture, AI agents, AI Integration, AI Refinery™, AI-driven agents, competitive advantage, customer experience, Digital Program, Digital Twins, energy sector, generative AI, industrial maintenance, INNOVATION, Josu Jon Imaz, Julie Sweet, logistics, NVIDIA AI platform, Operational Efficiency, partnership, productivity, Repsol, robotic solutions, sustainability, technology, training programs, workforce development
(IN BRIEF) Thales has partnered with the Georgia Department of Driver Services (DDS) to deploy 30 self-service enrollment kiosks across 23 locations, improving the customer experience by offering quicker and more efficient services for tasks such as license renewals and … Read the full press release
Posted in Business, Financial, France, Government, Industrial, Investment, Management, News, Security & Safety, Technology
Tagged address changes, biometric solutions, credential issuance, customer experience, DDS, driving history reports, enrollment kiosks, Georgia Department of Driver Services, kiosk expansion, license renewals, North America, Operational Efficiency, partnership, security by design, self-service kiosks, self-service technology, Spencer R. Moore, Thales, touch-screen interface, Tyson Moler
(IN BRIEF) DNV has announced that Elizabeth Kaiga, Chief Commercial Officer for Energy Systems North America, has been appointed to the Board of Directors of the American Council on Renewable Energy (ACORE). Kaiga, with over 20 years of industry experience, … Read the full press release
Posted in Business, Energy, Gas & Oil, Environment, Financial, Industrial, Investment, Management, News, Norway, Technology
Tagged ACORE, American Council on Renewable Energy, appointment, Board of Directors, certification, Chief Commercial Officer, clean energy economy, collaboration, commercial activities, customer experience, decarbonization, digital solutions, DNV, DNV Energy Systems, Elizabeth Kaiga, energy deployment, Energy Systems North America, energy transition, equitable access, finance, leadership, market insights, North America, policy, President and CEO, Ray Long, renewable energy, Risk Reduction, sustainable energy, technology, U.S. energy industry
(IN BRIEF) Sainsbury’s has partnered with SAP, Accenture, and AWS to modernize its commercial systems as part of its “Next Level Sainsbury’s” strategy. The project will enhance agility, reduce technology costs, and simplify internal systems by moving to cloud-based solutions. … Read the full press release
Posted in Business, Financial, Food & Beverage, Government, Industrial, Investment, Management, News, Retail, Technology, United Kingdom
Tagged Accenture, aws, customer experience, Modernize Commercial Systems, partnership, Sainsbury, SAP
(IN BRIEF) Adyen, a leading financial technology platform, has partnered with Cotti Coffee to support the global coffee chain’s expansion into new international markets including Canada, Australia, Japan, Singapore, and the UAE. This strategic collaboration leverages Adyen’s single-platform solution to … Read the full press release
Posted in Business, Environment, Financial, Food & Beverage, Germany, Government, Industrial, Investment, Management, Marketing, News, Technology
Tagged Adyen, Australia, CANADA, CHINA, Cotti Coffee, customer experience, expansion, Japan, partnership, Singapore, sustainability, UAE, Warren Hayashi, Yingbo Li
(IN BRIEF) SAS has partnered with the European Customer Experience Organisation (ECXO) to share knowledge and best practices in customer experience (CX) in the EMEA region. ECXO aims to elevate the collective experience of customers and employees in Europe by … Read the full press release
Posted in Business, Management, News, United Kingdom
Tagged Andreas Heiz, customer experience, ECXO, human, partnership, Ricardo Samuel Saltz Gulko, SAS
(PRESS RELEASE) STOCKHOLM, 18-Jan-2023 — /EuropaWire/ — Ericsson (NASDAQ: ERIC), a Swedish multinational networking and telecommunications company, and Ooredoo Qatar have announced that they have successfully deployed cloud-native cognitive software on Microsoft cloud, in order to optimize 5G user experiences in … Read the full press release
Posted in Artificial Intelligence (AI), Business, Industrial, Infrastructure & Utilities, Internet & Online, Management, News, Sweden, Technology, Telecom
Tagged 5G, 5G services, advanced AI techniques, AI, artificial-intelligence, cloud-native cognitive software, Cognitive Software, connectivity, customer experience, deep reinforcement learning, digital twin technology, Ericsson, Ericsson Operations Engine, Ericsson Performance Optimizers, hyperscale datacenter, Kevin Murphy, licensing, Masroor Hamid, Microsoft Cloud Datacenter, Microsoft Qatar, mobile network optimization, network enhancement, network modernization, Ooredoo Qatar, radio access network, RAN, SaaS, Sheikh Nasser Bin Hamad Bin Nasser Al Thani, Software as a Service
(PRESS RELEASE) CANTON, OH, United States, 12-Jul-2022 — /EuropaWire/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, … Read the full press release
Posted in Business, Internet & Online, Management, News, Technology, Telecom
Tagged BPO, call center, contact center, contact center solutions, customer engagements, customer experience, customer service, CX, data marketing services, digital transformation, EMEA, Fusion BPO Services, Kompleksi Pika Exclusive, Kosovo, Outsourcing, Pankaj Dhanuka, Prishtina
(PRESS RELEASE) LYON, 25-Apr-2019 — /EuropaWire/ — Rhônexpress has just announced the 3 winners of its U-X 2019 startup challenge. The first prize has gone to the Atlantide, which is an urban exploration game that relies on geolocation systems. The … Read the full press release
Posted in Awards, France, Internet & Online, News, Small Business, Technology, Transportation & Logistics, Travel
Tagged AI, Atlantide, customer experience, customer service, Fly me to the Food, Flyerz, geolocation, leisure, Lyon, mobility, passengers, Rhônexpress, Rhônexpress U-X 2019, Rhônexpress U-X 2019 winners, StartUp Challenge, Startups, TOURISM, travel, traveling, UX, Valérie ALLÈGRE, Wilma ODIN-LUMETTA
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