IKEA Revolutionizes Warehouse Operations with AI-Powered Drones

IKEA Revolutionizes Warehouse Operations with AI-Powered Drones

(IN BRIEF) IKEA is expanding its use of AI-powered drones to automate inventory management across its warehouses in Europe and North America. After successful testing in Belgium, the drones will now operate 24/7, freeing up employees for other tasks and improving workplace safety by reducing physical strain. This initiative reflects IKEA’s commitment to leveraging technology for operational excellence and enhancing both customer and employee experiences.

(PRESS RELEASE) LEIDEN, 16-Aug-2024 — /EuropaWire/ — IKEA is set to transform its warehouse operations by deploying advanced AI-powered drones that work seamlessly alongside employees around the clock. Following a successful year of testing at the Winterslag Distribution Centre in Belgium, these drones are now being rolled out to additional locations across Europe and North America.

This innovative system is designed to enhance operational efficiency by automating the time-consuming task of inventory management, traditionally handled by employees. By taking over this physically demanding work, the drones free up co-workers to focus on enhancing customer experiences and other value-added tasks.

The AI-driven drones utilize sophisticated algorithms to identify and photograph product storage locations, while an indoor positioning system enables them to navigate higher levels of storage safely. Equipped with obstacle detection technology, the drones can autonomously reroute to avoid collisions, ensuring smooth operations in the warehouse environment.

According to Parag Parekh, Global CDO for IKEA Retail (Ingka Group), ‘’The IKEA drones use an artificial intelligence-based algorithm to identify and photograph product storage locations. In addition, drone flights are pre-scheduled, utilizing a custom indoor positioning system to navigate higher levels of storage locations (for levels 3 and up). Equipped with obstacle detection capabilities, these drones can avoid collisions by rerouting their paths.’’ According to the company, the solution complies with all Data Privacy assessment requirements, including the safety, integrity and privacy of co-workers.

Since launching its collaboration with Verity, a leading provider of AI and robotics, in 2021, IKEA has seen significant advancements in its warehouse operations. More than 250 drones are now operational across 73 locations in nine countries, marking a major milestone in IKEA’s commitment to leveraging technology for operational excellence.

Improving Employee Well-Being and Safety

The introduction of these drones represents a significant step forward in improving the well-being of IKEA’s workforce. By automating repetitive and physically demanding tasks, the drones help reduce the risk of strain and injury among employees, contributing to a healthier and safer work environment. This change not only improves job satisfaction but also aligns with IKEA’s ongoing commitment to creating ergonomic workplaces.

Tommy Niemierowski, Fulfilment Project Implementation Manager at IKEA Belgium, emphasized the impact: “The implementation of 24/7 operational drones has made a noticeable difference in our warehouses. It’s a straightforward process that yields substantial benefits, from improved inventory accuracy to enhanced collaboration among our teams.”

Expanding the Drone Initiative

With the initial success at Winterslag, IKEA is now expanding its drone program to other key distribution centers, starting with Perryville in the United States. Plans are also underway to upgrade the drones with new functionalities, including unit load management and rack inspection capabilities, along with enhanced analytics and insights.

As Marcus Baumgartner, Head of Fulfilment & Core services, IKEA Retail (Ingka Group) explains ‘’We continue to embrace the benefits of technology and innovation, our goal is to create a better experience for our customers and a more ergonomic workplace for our co-workers.’’

Looking Ahead

IKEA’s commitment to integrating cutting-edge technology into its operations is a testament to its forward-thinking approach. By continuously exploring and implementing advanced solutions like AI-powered drones, IKEA is setting the standard for the future of retail operations, ensuring that its stores remain at the forefront of customer experience and operational efficiency.

About Ingka Group

With IKEA retail operations on 31 markets, Ingka Group is the largest IKEA retailer and represents about 90% of IKEA retail sales. It is a strategic partner to develop and innovate the IKEA business and help define common IKEA strategies. Ingka Group owns and operates IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. It has three business areas: IKEA Retail, Ingka Investments and Ingka Centres. Read more on www.Ingka.com.

Media Contact:

Tel: +46 70 993 6376
email: press.office@ingka.com

SOURCE: Ingka Holding B.V