Altor Sells Qmatic: Marking a Strategic Shift from Hardware to SaaS Leadership

Altor Sells Qmatic: Marking a Strategic Shift from Hardware to SaaS Leadership

(IN BRIEF) Altor Fund II has reached an agreement to divest Qmatic Group AB to Valsoft Corporation Ireland, a company specializing in vertical software solutions from Canada. Altor’s investment in Qmatic began in 2007 with a focus on queue management solutions, aiming to strengthen Qmatic’s platform and broaden its market presence. Over the years, the company evolved to become the global leader in Customer Journey Management solutions through strategic mergers, acquisitions, and organic growth. Under Altor’s stewardship, Qmatic transformed its business model from a primarily hardware-oriented firm to a modern software company leveraging a multi-tenant SaaS platform.

(PRESS RELEASE) STOCKHOLM, 8-Apr-2025 — /EuropaWire/ — Altor Fund II (“Altor”) has finalized an agreement to sell Qmatic Group AB (“Qmatic”) to Valsoft Corporation Ireland (“Valsoft”), a Canada-based specialist in vertical software solutions.

Since its initial investment in Qmatic back in 2007, Altor has been instrumental in evolving the company’s focus. Initially dedicated to developing queue management systems, the collaboration was centered on enhancing Qmatic’s technology platform and expanding its reach into new markets and customer segments. Today, Qmatic stands as the global leader in Customer Journey Management solutions—a status achieved through a blend of mergers and acquisitions as well as robust organic growth. During Altor’s period of ownership, Qmatic successfully transitioned from being primarily hardware-oriented to becoming a software enterprise, now operating on a versatile multi-tenant SaaS platform.

About Altor

Since inception, the family of Altor funds has raised more than EUR 12 billion in total commitments. The funds have invested in just south of 100 companies. The investments have been made in medium-sized predominantly Nordic and DACH companies with the aim to create value through growth initiatives and operational improvements. Among current and past investments are Silo AI, Meltwater, Raw Fury, and F24.

About Qmatic

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need.

About Valsoft

Valsoft acquires and develops vertical market software companies that deliver mission-critical solutions. A key tenet of Valsoft’s philosophy is to invest in established businesses and foster an entrepreneurial environment that shapes a company into a leader in its respective industry. Unlike private equity and VC firms, Valsoft does not have a predefined investment horizon and looks to buy, hold, and create value through long-term partnerships with existing management and customers. Learn more at www.valsoftcorp.com.

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SOURCE: Altor