OP Financial Group Partners with Accenture to Transform Pohjola Insurance with Cloud and AI Solutions

OP Financial Group Partners with Accenture to Transform Pohjola Insurance with Cloud and AI Solutions

(IN BRIEF) OP Financial Group has expanded its partnership with Accenture to modernize Pohjola Insurance, focusing on enhancing agility, operational efficiency, and customer experience. The collaboration includes implementing a cloud-based Guidewire platform to streamline IT applications, generate operational savings, and accelerate product development. Accenture will also manage ongoing IT maintenance and use automation, advanced analytics, and generative AI to improve business processes and customer interactions. Additionally, the partnership will optimize Pohjola Insurance’s product portfolio to better meet changing customer needs. The initiative is part of OP Financial Group’s long-term goals to increase market share, improve customer satisfaction, and drive business innovation.

(PRESS RELEASE) HELSINKI, 21-May-2025 — /EuropaWire/ — OP Financial Group, Finland’s largest banking group, and Accenture (NYSE: ACN) have expanded their long-standing partnership to transform OP’s non-life insurance business division, Pohjola Insurance. This multi-year collaboration builds on their successful work in the banking sector and aims to modernize Pohjola Insurance’s operations, enhancing agility, efficiency, and customer experience.

As part of the agreement, Accenture will help OP develop a digital core for Pohjola Insurance by implementing a new cloud-based Guidewire platform for its IT applications. This transformation will streamline operations, improve time-to-market for new products and services, and generate substantial cost savings. Accenture will also take over the ongoing maintenance of Pohjola Insurance’s IT systems and applications.

The collaboration will leverage automation, advanced analytics, and generative AI to simplify business processes, allowing employees to respond more quickly to customer inquiries. Additionally, the partnership will focus on reevaluating and optimizing Pohjola Insurance’s non-life insurance product portfolio, better aligning it with evolving customer needs and life journeys.

“We are excited to expand our partnership with Accenture. Their innovative use of generative AI, automation, and advanced analytics is key as we evolve our non-life insurance business. This collaboration will not only improve operational efficiency but also enable rapid innovation and seamless customer interactions,” said Kasimir Hirn, CIO of OP Financial Group.

Vesa Aho, CEO of Pohjola Insurance, added, “We greatly value our partnership with Accenture. Their expertise in business transformation is crucial as we continue modernizing Pohjola Insurance. This expanded collaboration will help us improve both employee and customer experiences while advancing our business modernization goals.”

A transformation management team, consisting of leaders from both Accenture and Pohjola Insurance, will oversee the initiative, simplify processes, and help OP achieve its long-term goals of enhancing customer experience, improving cost efficiencies, and expanding market share.

Neeta Nagar, Client Account Lead for OP Financial Group at Accenture, remarked, “Enterprise reinvention, driven by a strong digital core built on AI, data, and cloud, is essential for banks and insurers to deliver exceptional customer experiences and drive growth. Our partnership with OP is a testament to our commitment to leveraging the latest technologies and industry insights to transform business processes and establish new ways of working.”

Forward Looking Statements
Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “aspires,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook,” “goal,” “target” and similar expressions are used to identify these forward-looking statements. These statements are not guarantees of future performance nor promises that goals or targets will be met, and involve a number of risks, uncertainties and other factors that are difficult to predict and could cause actual results to differ materially from those expressed or implied. These risks include, without limitation, that the collaboration might not achieve the anticipated benefits for Accenture, as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent Annual Report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

About OP
OP Financial Group is Finland’s largest financial services group, with more than two million owner-customers and over 14,000 employees. We provide a comprehensive range of banking and insurance services for personal and corporate customers. OP Financial Group consists of OP cooperative banks, its central cooperative OP Cooperative, and the latter’s subsidiaries and affiliates. Our mission is to promote the sustainable prosperity, security and wellbeing of our owner-customers and operating region. Together with our owner-customers, we have been building Finnish society and a sustainable future for 120 years now. www.op.fi

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com

Media Contacts:

OP Financial Group
p. 010 252 8719
viestinta@op.fi

Accenture

Markus Helaniemi
Accenture
+358 50 466 6551
markus.helaniemi@miltton.com

Michael McGinn
Accenture
+1 312 693 5707
m.mcginn@accenture.com

SOURCE: Accenture