Vodafone Launches Smart Wi-Fi Backup to Keep Customers Connected During Broadband Outages

Vodafone Launches Smart Wi-Fi Backup to Keep Customers Connected During Broadband Outages

(IN BRIEF) Vodafone has launched Smart Wi-Fi Backup, a service that ensures uninterrupted internet connectivity by switching fixed broadband customers to Vodafone’s 4G or 5G network during outages. The service, which will expand across Europe in 2025, connects all devices via a pre-registered smartphone within 30 seconds, without needing extra equipment or reconfiguration. Managed through a simple app, it helps users position their devices for optimal performance and automatically reconnects to fixed broadband once it’s restored. Available to Vodafone customers with both broadband and mobile services, it offers peace of mind by maintaining connectivity during downtime.

(PRESS RELEASE) BERKSHIRE, 7-Oct-2024 — /EuropaWire/ — Vodafone has introduced a new service, Smart Wi-Fi Backup, aimed at ensuring continuous internet connectivity for its fixed broadband customers during outages. Launched first in Italy under the name “Sempre Connessi,” the service is set to expand across Vodafone’s European markets in 2025. This innovative solution automatically switches a customer’s fixed broadband connection to Vodafone’s 4G or 5G network using their pre-registered smartphone, restoring internet access in less than 30 seconds without the need for any manual intervention or device reconfiguration.

Designed to be both fast and easy to use, the service requires no additional equipment like dongles and is managed via a user-friendly app available on Android and iOS. The app helps customers set up the backup system and identifies the best smartphone to use, as well as the optimal location for the device in the home to ensure the best connection quality. Additionally, customers won’t have to worry about data charges, as the service is zero-rated and compliant with net neutrality rules.

Vodafone’s Group Commercial Director, Nikos Vlachopoulos, emphasized the convenience of the service, stating, “Smart Wi-Fi Backup provides peace of mind, ensuring our customers can stay connected during broadband outages, whether they’re working on an important project or managing home security.”

The service is available to Vodafone fixed broadband customers who also have a Vodafone mobile package, and it works seamlessly with existing Vodafone Wi-Fi 5 and 6 routers. Developed in partnership with UK-based Hybrid Access Technologies, Smart Wi-Fi Backup ensures that when the fixed broadband connection is restored, all devices automatically switch back, making the transition effortless for users.

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SOURCE: Vodafone Group