DHL Express Launches Label-Free Returns Service to Simplify and Green the Process

DHL Express Launches Label-Free Returns Service to Simplify and Green the Process

(IN BRIEF) DHL Express has launched a Label-Free Service for package returns, offering a more convenient and eco-friendly alternative to traditional printed labels. Customers now receive a QR code for returns, which they can show at DHL ServicePoints or to couriers, eliminating the need for printed labels. This service, designed to improve the customer experience and reduce paper waste, is available in over 50 countries and is expected to benefit sectors like eRetail, fashion, and technology.

(PRESS RELEASE) BONN, 15-Oct-2024 — /EuropaWire/ — DHL Express has introduced an innovative Label-Free Service that streamlines the returns process for customers worldwide by eliminating the need for printed labels. With this new eco-friendly, digital option, customers can receive a QR code, which they can simply show at a DHL ServicePoint or to a DHL courier for a hassle-free drop-off or pickup, significantly simplifying the returns experience.

The Label-Free Service is designed to improve customer convenience while aligning with DHL’s sustainability goals by reducing paper waste. This new approach is expected to benefit various sectors, including eRetail, fashion, and technology. As Michiel Greeven, EVP Global Commercial at DHL Express, noted, “Our Label-Free Service enhances the customer experience while also promoting environmental responsibility. It simplifies the returns process for both merchants and consumers, while contributing to a reduction in paper usage.”

Already live in over 50 countries, including key markets such as Germany, France, Mexico, South Korea, and the UAE, the service aims to support global businesses and customers by providing an efficient, environmentally friendly alternative to traditional return labels.

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, ecommerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”

DHL is part of DHL Group. The Group generated revenues of more than 81.8 billion euros in 2023. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.

Media Contact:

Dirk Heinrichs
Phone: +49 228 182-9944
E-mail: pressestelle@dhl.com

SOURCE: Deutsche Post AG