SCC and Freshworks Join Forces to Deliver AI-Driven IT and Enterprise Service Management Across Europe

SCC and Freshworks Join Forces to Deliver AI-Driven IT and Enterprise Service Management Across Europe

(IN BRIEF) SCC and Freshworks have announced a strategic partnership to deliver Freshworks’ AI-powered ITSM and ESM solutions—such as Freshservice—through SCC’s enterprise delivery channels across the UK and Europe. The collaboration combines SCC’s implementation expertise with Freshworks’ modern, cloud-native platforms, offering organizations a more efficient, user-centric alternative to legacy support systems. Joint investments in go-to-market initiatives, including sales enablement and technical training, will accelerate deployment and drive measurable gains in productivity, resilience, and cost savings. SCC will also provide integration and managed services around Freshworks tools, strengthening its digital transformation capabilities.

(PRESS RELEASE) BIRMINGHAM, 7-Aug-2025 — /EuropaWire/ — SCC, a leading European provider of technology solutions and services, has forged a strategic alliance with Freshworks Inc. (NASDAQ: FRSH), renowned for its modern customer and employee engagement platforms. Through this partnership, SCC will integrate Freshworks’ AI-driven IT Service Management (ITSM) and Enterprise Service Management (ESM) offerings—including Freshservice—into its enterprise delivery portfolio, empowering both public and private sector clients to modernize support operations and accelerate digital transformation.

By combining SCC’s deep implementation expertise with Freshworks’ user-friendly, cloud-native tools, organizations gain access to agile, cost-efficient alternatives to dated legacy systems. The collaboration is designed to help clients streamline workflows, bolster employee satisfaction, and achieve rapid time-to-value through intuitive interfaces and AI-powered automation.

Andy Dunbar, Managing Director of Software & Security (UK) at SCC, commented, “Our mission is to equip customers with intelligent, scalable solutions that simplify complex service landscapes. Partnering with Freshworks enables us to deliver AI-first ITSM and ESM platforms alongside our proven delivery capabilities—enabling UK and European enterprises to reduce operational friction and enhance employee experiences.”

Tim Britt, Senior Director of EMEA Partnerships & Sales at Freshworks, added, “Generative AI has catalyzed a new era in service management. By uniting Freshservice’s cutting-edge AI platform with SCC’s delivery excellence, organizations can retire outdated tools, deploy a modern support backbone in weeks, and realize tangible improvements in productivity, resilience, and total cost of ownership.”

To drive adoption, SCC and Freshworks will jointly invest in go-to-market activities, including sales training, co-hosted customer workshops, and technical enablement programs. SCC will also offer value-added implementation, integration, and managed services tailored to Freshworks solutions, reinforcing its status as a premier digital transformation partner.

SOURCE: SCC