Orange surpasses 10 million fiber customers in France, first operator in Europe to reach this milestone

Orange surpasses 10 million fiber customers in France, first operator in Europe to reach this milestone

(IN BRIEF) Orange has become the first operator in Europe to surpass 10 million fiber customers in its domestic market, reinforcing its leadership in France and marking a major step in digital infrastructure modernization. Supported by five consecutive years of top rankings in ARCEP’s customer satisfaction reports, Orange continues to provide superior fiber experiences with innovations like Intelligent Wi-Fi, XGS-PON speeds of up to 8 Gbit/s, and personalized installation and diagnostic services. CEO Jérôme Hénique highlighted the trust of customers and the dedication of Orange teams in achieving this milestone.

(PRESS RELEASE) PARIS, 15-Sep-2025 — /EuropaWire/ — Orange has reached a historic milestone with 10 million fiber customers in France, becoming the first operator in Europe to achieve this figure in its domestic market. This record reaffirms Orange’s position as the country’s leading operator and underscores its role in driving the modernization of digital infrastructure.

“This is a great testament to the trust our customers place in us every day,” said Jérôme Hénique, CEO of Orange France. “It also highlights the constant efforts of our teams, who work tirelessly across the country to deliver the best very high-speed internet experience for everyone.”

The achievement comes as Orange continues to earn top marks for customer satisfaction. According to the French regulator ARCEP’s most recent report, User satisfaction with mobile and internet operators (April 2025), Orange once again ranked number one in fiber network quality. The company has maintained its leadership in customer ratings for five consecutive years across three key areas: the quality of the home internet connection, the reliability of its box, and the quality of its television service.

Orange ensures its fiber customers enjoy comprehensive support and an optimal connection through a wide range of services and technologies:

• Specialist technicians and advisors available nationwide to support customers.
• Intelligent Wi-Fi in the latest Livebox models and repeaters, automatically optimizing coverage and performance in real time.
• XGS-PON technology, offering fiber speeds up to 8 Gbit/s with the Livebox 7.
• Expert Fiber installation service, available as an option for customers seeking personalized setup and optimization.
• The “My Orange” (Orange & moi) app with the “My Local Network” (Mon Réseau Local) tool, allowing users to map, diagnose, and optimize their home connection.

By combining cutting-edge technology with tailored customer support, Orange is setting a new benchmark for fiber in Europe while continuing to lead innovation in the French telecommunications market.

Media Contacts:

Tom Wright
tom.wright@orange.com

Louise Berrux
louise.berrux@orange.com

OURCE: Orange