Hexagon’s Next-Generation Public Safety Platform Empowers Sunnyvale to Modernize Emergency Dispatch and Enhance Response Capabilities for Future Growth

Hexagon’s Next-Generation Public Safety Platform Empowers Sunnyvale to Modernize Emergency Dispatch and Enhance Response Capabilities for Future Growth

(IN BRIEF) Sunnyvale, California has adopted Hexagon’s advanced public safety platform to upgrade its emergency dispatch capabilities. The implementation includes the integration of HxGN OnCall Dispatch and mobile field applications to improve response times and provide detailed situational awareness to first responders. Sunnyvale’s Department of Public Safety, whose personnel are cross-trained to handle police, firefighting, and emergency medical services, will utilize the next-generation CAD solution to serve the city’s evolving needs, support major events, and plan for future growth. Deputy Chief Ava Fanucchi highlighted the platform’s ability to meet the city’s digital and data demands, while Hexagon’s Ben Ernst remarked on its potential to deliver rapid, efficient emergency responses. This initiative underscores Sunnyvale’s commitment to leveraging innovative technology as its population expands.

(PRESS RELEASE) STOCKHOLM, 10-Apr-2025 — /EuropaWire/ — In a bid to modernize its emergency services, the Silicon Valley city of Sunnyvale has chosen Hexagon’s cutting-edge public safety platform to revolutionize its emergency dispatch and response operations. Tasked with meeting the demands of a tech-savvy, rapidly growing population, Sunnyvale’s Department of Public Safety has embraced a state-of-the-art computer-aided dispatch (CAD) solution that integrates HxGN OnCall Dispatch with comprehensive mobile field applications. This next-generation system is designed to enhance response times, improve situational awareness for field responders, and support both major city events and anticipated future expansion.

The department’s first responders, who are uniquely cross-trained as police officers, firefighters, and emergency medical technicians, will benefit from advanced mobile capabilities that equip them with real-time data and greater context on emergencies as they occur. These tools are expected to streamline communication across the fully integrated public safety agency, ensuring that critical information is available at the right time to the right people.

Deputy Chief of Police Services Ava Fanucchi emphasized the significance of the upgrade: “As Sunnyvale continues to grow, technology such as Hexagon’s will position our city to keep up with today’s data and digital communication demands and be scalable for future growth.” Ben Ernst, Vice President and General Manager of Public Safety for Hexagon’s Safety, Infrastructure & Geospatial division in North America, added, “Our next-generation 911 solutions will enable this high-tech community to provide the fastest possible response times and unparalleled situational awareness. We are proud to partner with Sunnyvale as they modernize and upgrade for the future.”

For further details on Hexagon’s public safety solutions, please visit hxgnpublicsafety.com.

Hexagon is the global leader in precision technologies at any scale. Our digital twins, robotics and AI solutions are transforming the industries that shape our reality.

Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure. Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making in public safety, defense, transportation, government and physical security.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Media Contact:

Emily Arnold
Sr. Global Communications Manager
Hexagon

Emily.arnold@hexagon.com
+1 256.730.2582

SOURCE: Hexagon