Daimler Coaches North America Breaks Ground on New 43,700 Sq. Ft. Delivery and Service Center in Jacksonville to Enhance Customer Support and Market Growth

Daimler Coaches North America Breaks Ground on New 43,700 Sq. Ft. Delivery and Service Center in Jacksonville to Enhance Customer Support and Market Growth

(IN BRIEF) Daimler Coaches North America has started construction on a new 43,700-square-foot delivery and service center in Jacksonville, Florida, to support its expanding operations in North America. The facility, which will be built on an 11.9-acre site with over 100 coach parking spaces, includes a 16,000-square-foot maintenance shop, a two-story administrative building, and a dedicated training and delivery center. It is strategically designed to deliver new Mercedes‑Benz Tourrider motorcoaches—complete with North American specifications like wheelchair lifts and advanced infotainment systems—as well as to showcase high-quality pre-owned coaches. This move is driven by the aim to centralize operational support for improved customer service and efficiency while meeting the evolving market demands for premium coach services.

(PRESS RELEASE) LEINFELDEN-ECHTERDINGEN, 10-Apr-2025 — /EuropaWire/ — In a significant expansion of its U.S. operations, Daimler Coaches North America has broken ground on a new, state-of-the-art delivery and service center in Jacksonville. The 43,700-square-foot facility is set to further cement the company’s commitment to the North American market by centralizing maintenance, service, training, and delivery operations for both new Mercedes‑Benz Tourrider motorcoaches and pre-owned vehicles. Strategically located west of Interstate 295 on Jones Branch Rd and set on an 11.9-acre site with over 100 dedicated coach parking spaces, the center will enhance customer support through a modern, premium environment.

Designed to meet the growing demands of the market, the new facility will house a 16,000-square-foot shop and maintenance center, a two-story administration building, and a specialized training and delivery center that ensures each coach undergoes a rigorous Pre-Delivery Inspection, complete with installation of key North American components such as wheelchair lifts, audio/video systems, and 110-volt/USB charging ports. The Mercedes‑Benz Tourrider, specifically tailored for North America, will be delivered from this hub, embodying best-in-class comfort, safety, and luxury across both Business and Premium models.

“Our new facility underscores our unwavering commitment to the North American market and to our customers,” said Dr. Thomas Rohde, President and CEO of Daimler Coaches North America. “This modern center not only provides a top-notch environment for delivering our Mercedes‑Benz Tourrider coaches, but it also serves as a showcase for our pre-owned vehicles, reinforcing the quality and reliability that our customers expect.”

Daimler Coaches North America is undertaking this major expansion in partnership with ARCO Design/Build, renowned for its expertise in large-scale industrial and commercial construction, and Brookwood Capital Partners, a leading real estate investment firm. Together, these partnerships aim to support long-term growth and ensure the facility meets the highest standards of efficiency and innovation in the industry.

Media Contacts:

Peter Smodej
Head of Communications Product & Corporate Mercedes-Benz Trucks / Daimler Buses
peter.smodej​@daimlertruck.com
+49 176 30936446

Udo Sürig
Spokesperson Setra Product & Service Communications
udo.suerig@daimlertruck.com
+49 160 86 16 312

SOURCE: Daimler Truck AG