AI and Gen AI Deliver Growing ROI as Capgemini Report Signals Surge in Agentic AI Adoption

AI and Gen AI Deliver Growing ROI as Capgemini Report Signals Surge in Agentic AI Adoption

(IN BRIEF) A new report by the Capgemini Research Institute finds that organizations are achieving strong returns on their AI investments, with an average 1.7 times ROI. Around 40% of businesses expect to see positive returns within one to three years, while adoption of agentic AI is set to rise 48% by the end of 2025. AI agents are already improving efficiency, reducing costs, and enhancing customer experience. Despite early concerns, Gen AI investments are expanding, supported by growing confidence in results. Capgemini stresses the importance of leadership, data governance, and workforce transformation to fully realize AI’s business value and scale adoption.

(PRESS RELEASE) PARIS, 19-Jun-2025 — /EuropaWire/ — Capgemini has released new research revealing that organizations are increasingly reaping substantial returns from their artificial intelligence investments, with many now positioned to expand into more advanced AI technologies such as agentic AI. According to the latest report from the Capgemini Research Institute, “AI in action: How Gen AI and agentic AI redefine business operations,” the average return on AI investments has reached 1.7 times, a sign that initial skepticism around the value of generative AI (Gen AI) and AI agents is quickly dissipating.

Published on June 18, 2025, the report highlights that 40% of organizations anticipate achieving a positive return on AI investments within just one to three years. The findings indicate a strong momentum toward the integration of AI capabilities in core functions such as procurement, finance, supply chain, and customer service—areas where early adopters are already realizing significant cost and productivity gains.

With nearly one-third of organizations that have deployed Gen AI also implementing AI agents, the presence of agentic AI is accelerating rapidly. Capgemini’s research anticipates a 48% increase in AI agent projects by the end of 2025, with applications already reducing errors, streamlining operations, and improving customer satisfaction across sectors including high tech, energy, consumer products, and healthcare.

“Gen AI and agentic AI are no longer experimental—they’re becoming strategic drivers of business value,” said Oliver Pfeil, CEO of Business Services at Capgemini and Member of the Group Executive Committee. “Organizations that embed AI deeply into their operating models and establish strong data and governance foundations are best positioned to lead in the emerging AI-first economy.”

While 62% of surveyed companies plan to increase Gen AI investments this year, the report cautions that scaling adoption will require more than funding—it will require cultural readiness and leadership commitment. Companies with solid leadership and governance structures in place are seeing returns 45% faster than those without.

Additionally, the evolution of AI in the workplace demands a parallel transformation of the workforce. Over the past two years, companies utilizing AI and automation have successfully automated about 30% of their operational tasks, and many anticipate further gains ahead. With nearly two-thirds of employees expecting changes in their job roles by 2028, reskilling, upskilling, and human-AI collaboration training will be critical.

The Capgemini Research Institute’s findings are based on a comprehensive global survey of 1,607 executives responsible for AI initiatives across 13 industries and 15 countries. The report combines quantitative data with insights from 15 senior executives who are directly overseeing AI implementations in their respective organizations.

Capgemini, a global leader in business and technology transformation, reported €22.1 billion in revenue for 2024 and employs 340,000 professionals across more than 50 countries. The firm continues to support enterprises in leveraging technology—including AI, cloud, and data—to drive sustainable and impactful business outcomes.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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About the Capgemini Research Institute

The Capgemini Research Institute is Capgemini’s in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom and the United States. It was ranked #1 in the world for the quality of its research by independent analysts for six consecutive times – an industry first.

Visit us at https://www.capgemini.com/researchinstitute/

Media Contact:

Antara Nandy
Tel.: +91 9674515119
Email: antara.nandy@capgemini.com

SOURCE: Capgemini