Atos Secures £150m, Five-Year Deal to Revolutionize DEFRA’s Digital Support Ecosystem

Atos Secures £150m, Five-Year Deal to Revolutionize DEFRA’s Digital Support Ecosystem

(IN BRIEF) Atos has secured a five-year, £150m contract with DEFRA to revamp its service desk and end user services for 34,000 employees. The project will merge these services into a cohesive, agile system powered by state-of-the-art technologies such as AI, ML, analytics, and automation. Beyond enhancing operational efficiency, the solution is designed to be the most environmentally friendly digital workplace in the UK government sector. This eco-conscious approach includes initiatives like repairing and refurbishing hardware, reducing packaging, and donating outdated devices to charitable organizations. Michael Herron of Atos highlighted the company’s extensive experience in delivering innovative, sustainable technology solutions, a reputation bolstered by Gartner’s recognition of Atos as a Leader in digital workplace services for eight consecutive years.

(PRESS RELEASE LONDON, 26-Mar-2025 — /EuropaWire/ — Atos, a global leader in digital transformation, announced it has been awarded a five-year contract valued at £150m by the Department for Environment, Food and Rural Affairs (DEFRA) to overhaul its service desk and end user support operations. The initiative aims to consolidate these services into a unified, agile system that will cater to DEFRA’s 34,000 employees, enhancing both quality and efficiency.

Atos plans to leverage the latest advancements in artificial intelligence, machine learning, data analytics, and automation to drive continuous innovation and optimize the performance of DEFRA’s service desk. In addition to boosting service efficiency, the solution is designed to set a new benchmark for environmental sustainability in government digital workplaces. Through collaborative efforts with its partners, Atos will implement strategies such as repairing, refurbishing, remanufacturing, and reissuing hardware, minimizing packaging and delivery shipments, and donating outdated devices to charities and social enterprises.

Michael Herron, Head of UK&I at Atos Group, remarked, “We are delighted to be working with DEFRA on their end user services, enabling their team to concentrate on the important work they deliver.” He emphasized that Atos’s proven track record in delivering cutting-edge, people-centered, and eco-friendly technology solutions positions the company as an ideal partner for this ambitious project.

Atos will deploy its comprehensive suite of employee experience solutions that include digital collaboration tools and intelligent customer care services. Their sustainable digital workplace offering, which encompasses over 20 “Tech for Good” services, integrates social value, accessibility, and advanced data analytics into user-friendly interfaces. This commitment to excellence has been further recognized by Gartner, which, in March 2024, named Atos a Leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services for the eighth consecutive year.

About Atos

Atos is a global leader in digital transformation with circa 78,000 employees and annual revenue of circa €10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Press contacts

Global – Isabelle Grangé | isabelle.grange@atos.net | +33 (0) 6 64 56 74 88

UK&I – Tessa David | tessa.david.external@atos.net | +44 (0)7947 755 911

SOURCE: Atos