TeamViewer Unveils Global Report on AI’s Game-Changing Role in Manufacturing

TeamViewer Unveils Global Report on AI’s Game-Changing Role in Manufacturing

(IN BRIEF) At Hannover Messe, TeamViewer unveiled its AI Opportunity in Manufacturing Report, which highlights how artificial intelligence is poised to deliver the biggest productivity surge in a century. The report shows that 71% of manufacturing decision-makers believe AI will be the key driver of this growth, with employees already benefiting by saving an average of 10 hours per month through automation. AI is increasingly integrated into manufacturing, with 78% of leaders using it weekly—a significant increase from 46% last year. Although most organizations consider their AI adoption mature, only 28% of manufacturing leaders feel they are experts, indicating a need for further training. Key applications include customer support, data analysis, and supply chain optimization, while advanced uses such as forecasting are emerging. Despite challenges like security risks, high costs, and insufficient education, manufacturers are optimistic about increased AI investments. The report calls for enhanced training and leadership support, including appointing a Chief AI Officer, to harness AI’s full potential.

(PRESS RELEASE) GÕPPINGEN, 2-Apr-2025 — /EuropaWire/ — TeamViewer, a global leader in digital workplace solutions, unveiled its new AI Opportunity in Manufacturing Report today at Hannover Messe, showcasing the transformative potential of artificial intelligence in the manufacturing sector. According to the report, 71% of manufacturing decision-makers expect AI to spark the largest productivity boom in a century. Already, employees are experiencing tangible benefits—AI is automating routine tasks, saving an average of 10 hours per month, and allowing them to focus on higher-value work.

Adoption and Maturity:
Driven by global challenges such as labor shortages and supply chain disruptions, AI adoption in manufacturing is surging. The report reveals that 78% of manufacturing leaders now use AI weekly, a significant jump from 46% last year. Despite this rapid uptake, only 28% of manufacturing leaders regard themselves as AI experts, even though 72% believe their organizations have reached a mature stage of AI integration. Key areas of application include customer support automation (28%), data analysis (23%), and supply chain optimization (19%), while advanced functions like forecasting and strategic decision-making are gaining momentum. “Digital-native young workers are at the forefront of integrating AI into traditional systems,” noted Mei Dent, Chief Product and Technology Officer at TeamViewer.

Advancements for Businesses and Individuals:
The report highlights that 77% of decision-makers see AI as critical for improving operational efficiency, as it automates repetitive tasks, reduces downtime, and enables a shift towards strategic decision-making. Furthermore, 78% report that AI has empowered them to focus on higher-level decision-making, and 33% have seen marked improvements in product quality and defect reduction—well above the industry average. On a personal level, 74% of workers say AI enhances their ability to analyze data, 72% credit it with helping them acquire new skills, and 71% view it as essential for career growth. Financially, 71% of manufacturers expect AI to boost revenue in the coming year, with an impressive projected growth of 188%.

Barriers and the Path Forward:
Despite these promising developments, the report identifies several challenges to broader AI adoption. Security concerns top the list, with 76% of respondents citing data risks, while 42% point to a lack of AI education, 30% to high implementation costs, and limited financial support for scaling initiatives as additional hurdles. Nevertheless, manufacturers remain optimistic—81% expect increased investment in AI over the next year. The report stresses the importance of targeted education, strategic financial planning, and leadership support, including the appointment of a Chief AI Officer (supported by 68% of respondents), to drive responsible and effective AI adoption.

Invest in AI, Access the Future:
The report concludes by emphasizing that continued investment in AI is crucial for manufacturing to realize its full potential. A remarkable 96% of respondents believe that additional training is essential to mitigate risks, and 74% plan to implement further educational programs. “We’ve only scratched the surface of AI’s transformative potential,” said Mei Dent. “By focusing on collaboration, education, and responsible adoption, manufacturers can unlock remarkable benefits and drive innovation.”

The full report is available for download.

Notes to Editors:
The AI Opportunity Report surveyed 1,400 IT, business, and operational technology decision-makers in the UK, France, Germany, Australia, Singapore, and the US. The sub-report specifically focusing on manufacturing gathered insights from 105 professionals in the sector.

About TeamViewer

TeamViewer provides a Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.

In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 640,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers.

Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. The company is headquartered in Göppingen, Germany, and employs more than 1,800 people globally.

In 2024, TeamViewer achieved a revenue of around EUR 671 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.

Media Contact:

Tel: +63 2 8849 1142
email: press@teamviewer.com

SOURCE: TeamViewer