Tag Archives: customer experience

Garanti BBVA Celebrated at iF and A Design Awards for its Mobile and Pulse Apps and ‘My Home, My Car, My Travel’ Project

(IN BRIEF) Garanti BBVA has earned three major international honors — two from the iF Design Awards and one from the A Design Awards — for its leadership in digital design and innovation. The updated Garanti BBVA mobile app and … Read the full press release

From Bikes to Running Gear: Benelux and DACH Sports Retail Attracts Wave of Strategic and Private Equity Deals

The Benelux and DACH regions have seen a surge in sporting retail deals over the past 2–3 years, driven by post-pandemic shifts in fitness and outdoor activity. Private equity firms and global strategics are actively acquiring or restructuring brands across … Read the full press release

Private equity firm Rise Point Capital backs running retailer Run2Day as new CEO Robbert Cornelissen takes helm amid expanding Dutch running market

Rise Point Capital acquired Dutch running retailer Run2Day, marking a new ownership and leadership phase. Robbert Cornelissen was appointed CEO and co-shareholder, succeeding founder Ewout Braggaar. Run2Day operates 16 stores nationwide and maintains a strong community presence through events like … Read the full press release

Rise Point Capital invests in Run2Day; Robbert Cornelissen appointed CEO and shareholder.

(IN BRIEF) Rise Point Capital has acquired Dutch running retailer Run2Day, marking a new chapter for the nearly 30-year-old brand. The company, which operates 16 stores across the Netherlands through a mix of owned and franchised locations, will now be … Read the full press release

Barco and Martin Professional Middle East Forge Strategic Alliance to Enhance Regional Projection Solutions

(IN BRIEF) Barco has appointed Martin Professional Middle East (MPME) as its distributor for mid-range projection solutions, strengthening its presence in the Middle East. The partnership builds upon a long-standing relationship between the two companies, combining Barco’s advanced projection technologies, … Read the full press release

Zurich Insurance Group Unveils Winners of Its 2025 Innovation Championship at the Inaugural Zurich Innovation Festival

(IN BRIEF) Zurich Insurance Group held its first Innovation Festival on October 16, 2025, celebrating global collaboration and technological progress in insurance. During the event, Zurich announced ten winners of the Zurich Innovation Championship 2025, recognizing startups and partners advancing … Read the full press release

EDF to Acquire 40,000 Utilita Credit Customers in Strategic Agreement Supporting Growth of Smart Pay As You Go Energy Business

(IN BRIEF) Utilita Energy has reached an agreement for EDF to acquire over 40,000 of its credit customers, a transaction approved by Ofgem and set to take effect on 8 November 2025. The move aligns with Utilita’s strategy to focus … Read the full press release

Ingka Group boosts e-commerce growth with AI-driven logistics acquisition of Locus

(IN BRIEF) Ingka Investments, the investment arm of Ingka Group — IKEA’s largest retail operator — has acquired U.S.-based logistics technology company Locus to strengthen IKEA’s digital and fulfilment capabilities. Locus’s AI-driven logistics platform optimizes delivery routes, resource allocation, and … Read the full press release

Stellantis launches Innovation Lab and Transformation Academy with Mistral AI to accelerate enterprise-wide AI adoption

(IN BRIEF) Stellantis has expanded its partnership with Mistral AI, transitioning from pilots to a company-wide integration of artificial intelligence across its operations. Announced at Italian Tech Week in Turin, the collaboration includes the launch of an Innovation Lab to … Read the full press release

Riverty rolls out new multi-market customer service platform built on Microsoft Dynamics 365 with AI and empathy at its core

(IN BRIEF) Riverty has launched a new AI-powered customer service platform developed with Cluster Reply, setting new standards for human-centric engagement in the fintech sector. Built on Microsoft Dynamics 365 Customer Service and enhanced with intelligent routing, context recognition, and … Read the full press release

CVC and PAG Forge Equal Partnership to Drive Growth at Australian Venue Co.

(IN BRIEF) CVC Capital Partners Asia VI has acquired a 45% share in Australian Venue Co. from PAG, creating an equal ownership split between the two private equity firms, with AVC’s management retaining 10%. The transaction injects fresh capital into … Read the full press release

Erste Group Crowned Best Bank in Central and Eastern Europe with Multiple Subsidiary Wins

(IN BRIEF) Erste Group has topped Euromoney’s Awards for Excellence as the Best Bank in Central and Eastern Europe. Its Austrian arm, Erste Bank und Sparkassen, and Czech unit, Česká spořitelna, were each named Best Bank in their home markets. … Read the full press release

Jewson Opens Croydon “Branch of the Future” with Expanded SKU Range and Optimized Layout

(IN BRIEF) Jewson has launched a cutting-edge Croydon branch designed on STARK Group’s “branch of the future” model, featuring an expanded product range and an optimized floorplan for quick selection and availability checks. This addition cements STARK’s UK growth strategy, … Read the full press release

Capgemini and Dai-ichi Life Launch India Center to Drive Global Digital Transformation

(IN BRIEF) Capgemini and Dai-ichi Life Holdings have signed a long-term agreement to establish a Global Capability Center in India, designed to accelerate Dai-ichi Life Group’s digital transformation by leveraging India’s skilled workforce. The GCC will initially serve the insurer’s … Read the full press release

EY Launches EY Studio+ to Drive Customer Experience Transformation and Growth in the AI Era

(IN BRIEF) EY has launched EY Studio+, a new global offering designed to help organizations drive growth by transforming customer experience in the AI-driven era. The initiative combines EY’s broad expertise with leading talent in design, sales, marketing, and customer … Read the full press release

Borealis Appoints Key Commercial Leaders to Drive Innovation and Sustainability in Polyolefins and Circular Economy Solutions

(IN BRIEF) Borealis has announced the appointment of four senior leaders in its commercial division, all reporting directly to EVP Craig Arnold. The new executives are Thomas Reutter as Senior Vice President of Polyolefins, Christopher McArdle as Vice President of … Read the full press release

Garanti BBVA Enhances Mobile App with GarantiPay and NFC Features for Seamless Card-Free Payments

(IN BRIEF) Garanti BBVA’s latest mobile app update introduces GarantiPay and NFC contactless payment features, allowing customers to make card-free payments in stores and online. This update enhances the bank’s commitment to innovation and convenience by enabling Android users to … Read the full press release

OP Financial Group Partners with Accenture to Transform Pohjola Insurance with Cloud and AI Solutions

(IN BRIEF) OP Financial Group has expanded its partnership with Accenture to modernize Pohjola Insurance, focusing on enhancing agility, operational efficiency, and customer experience. The collaboration includes implementing a cloud-based Guidewire platform to streamline IT applications, generate operational savings, and … Read the full press release

Ricoh Partners with ServiceNow to Build an AI-Driven Service Delivery Platform to Enhance Digital Management Across Europe

(IN BRIEF) Ricoh has announced a strategic partnership with ServiceNow to deliver a unified service delivery platform aimed at revolutionizing the digital management of modern workplaces. This collaboration will enhance Ricoh’s operational efficiency by leveraging ServiceNow’s AI-driven platform to standardize … Read the full press release

BT Appoints Peter Leukert as Chief Digital Officer to Drive Digital Transformation and Customer-Centric Change

(IN BRIEF) BT has appointed Peter Leukert as its new Chief Digital Officer, where he will lead the company’s Digital unit and oversee its digital transformation. Peter joins from Deutsche Telekom, where he significantly contributed to the company’s IT and … Read the full press release