(IN BRIEF) Deutsche Telekom has introduced its Conversational AI Suite to DRV Hessen, deploying a secure, cloud-based voicebot that prequalifies 85,000 calls a month by gathering key case details and routing inquiries via Automatic Call Distribution. Staff use a low-code … Read the full press release →
Posted in Artificial Intelligence (AI), Germany, News, Society, Technology, Telecom
Tagged AI made in Germany, AI voicebot, Automatic Call Distribution, Conversational AI Suite, customer service automation, Deutsche Rentenversicherung Hessen, Deutsche Telekom, DRV Hessen, GDPR Compliance, intent trainer, Klaus Werner, low-code platform, Open Telekom Cloud, pension insurer, real-time dashboard, visual dialogue builder, Volker Probst
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