(IN BRIEF) Deutsche Telekom has introduced its Conversational AI Suite to DRV Hessen, deploying a secure, cloud-based voicebot that prequalifies 85,000 calls a month by gathering key case details and routing inquiries via Automatic Call Distribution. Staff use a low-code … Read the full press release
Posted in Artificial Intelligence (AI), Germany, News, Society, Technology, Telecom
Tagged AI made in Germany, AI voicebot, Automatic Call Distribution, Conversational AI Suite, customer service automation, Deutsche Rentenversicherung Hessen, Deutsche Telekom, DRV Hessen, GDPR Compliance, intent trainer, Klaus Werner, low-code platform, Open Telekom Cloud, pension insurer, real-time dashboard, visual dialogue builder, Volker Probst
(IN BRIEF) Commerzbank has introduced Ava, an AI-powered virtual assistant and avatar available 24/7 in the bank’s mobile app. Built on Microsoft Azure and designed with a human likeness, Ava provides personalized, conversational support for everyday banking services. Customers can … Read the full press release
Posted in Artificial Intelligence (AI), Business, Economy, Financial, Germany, Industrial, Investment, Management, Marketing, News, Technology
Tagged account management AI, AI in banking, Ava virtual assistant, avatar technology, banking app AI, Commerzbank, Conversational AI, customer service automation, digital banking, financial services innovation, generative AI, German banking technology, Microsoft Azure, mobile banking assistant, Thomas Schaufler
(IN BRIEF) Vodafone Business and ServiceNow have announced a five-year strategic partnership to deploy an AI-first service management solution for millions of enterprise customers worldwide. The collaboration integrates Vodafone’s global connectivity services with ServiceNow’s advanced AI-driven telecom solutions to provide … Read the full press release
Posted in Artificial Intelligence (AI), Business, Financial, Government, Industrial, Infrastructure & Utilities, Investment, Management, News, Technology, Telecom, United Kingdom
Tagged agentic AI, AI-first platform, AI-powered telecom, business telecom support, cloud monitoring, customer service automation, digital transformation, enterprise connectivity, ESM software, global enterprise services, Marika Auramo, network anomaly detection, partnership, Paul Smith, service management, ServiceNow, SME digital adoption, telecom AI, TSM, TSOM, Vodafone Business, Vodafone Ireland
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