customer service

Global Telco AI Alliance Formed by Industry Leaders to Revolutionize Customer Service with Tailored Language Models

(IN BRIEF) Deutsche Telekom, e& Group, Singtel, SoftBank Corp., and SK Telecom announce the establishment of the Global Telco AI…

2 months ago

Vodafone Partners with Accenture to Optimize Shared Operations, Boost Efficiency, and Drive Growth

(IN BRIEF) Vodafone Group Plc has unveiled plans for a strategic partnership with Accenture aimed at leveraging shared operations to…

6 months ago

Vodafone Partners with Accenture to Revolutionize Shared Operations and Fuel Growth

(IN BRIEF) Vodafone Group Plc has unveiled plans to establish a strategic partnership with Accenture to harness Vodafone's shared operations…

6 months ago

KPN CEO Outlines Growth Strategy, Plans to Expand Fiber Footprint and Enhance Service Experience

(IN BRIEF) Joost Farwerck, CEO of KPN, has provided an update on the company's progress in executing its "Accelerate to…

6 months ago

NatWest Enhances Virtual Assistant ‘Cora’ with Generative AI for Improved Customer Engagement

(IN BRIEF) NatWest, in collaboration with IBM, has announced updates to its virtual assistant, Cora, utilizing generative AI to provide…

6 months ago

Global Telco AI Alliance: SK Telecom and Deutsche Telekom Collaborate on Language Model

(IN BRIEF) SK Telecom (SKT) and Deutsche Telekom have teamed up to create a specialized language model for digital customer…

7 months ago

Fusion BPO Services is Opening New Center in Kosovo

(PRESS RELEASE) CANTON, OH, United States, 12-Jul-2022 — /EuropaWire/ — Fusion BPO Services, a leading global CX and digital transformation…

2 years ago

Rhônexpress U-X 2019 startup challenge winners: Atlantide, Fly me to the Food, Flyerz

(PRESS RELEASE) LYON, 25-Apr-2019 — /EuropaWire/ — Rhônexpress has just announced the 3 winners of its U-X 2019 startup challenge.…

5 years ago