- Service Quality Award 2014 presented to 100 international Volkswagen partners from 30 countries
- Seven dealerships inducted into VSQA Hall of Fame
Wolfsburg / Dresden, 29-9-2014 — /EuropaWire/ —Volkswagen has recognized its 100 best international service partners with the Volkswagen Service Quality Award (VSQA). Service businesses from Europe, Russia and Turkey which achieved the best results for service quality and customer satisfaction last year were honored at the award ceremony in Dresden.
“I am proud of the enormous commitment shown by the award winners who put up a top performance to win this accolade. Our aspiration is to lead our industry worldwide with excellent service and the highest level of customer satisfaction by 2018. Our people are our most valuable asset for attaining that goal”, Axel Schulte-Huermann, Head of After Sales at the Volkswagen Passenger Cars brand, said.
The Volkswagen Service Quality Award recognizes dealerships and their staff in Europe, Russia and Turkey for their commitment to service quality and customer satisfaction. The award also underscores the great importance of this commitment for the success of the businesses themselves and thus for the Volkswagen Passenger Cars brand.
The Ostermaier dealerships from Lower Bavaria and TL Darby from the United Kingdom won the award for the fifth time and are therefore among the dealerships from the United Kingdom, Serbia and Germany to be inducted into the VSQA Hall of Fame this year. This is a virtual showroom which posts the names of the award winners who have finished in the top 100 service partners at least three times.
Commenting on the recipe for success, Sarah Pajor, Service Advisor at TL Darby, said: “Many of our staff have been with us for a long time. That builds trust and creates strong ties between our customers and our company.” Max Ostermaier, Managing Director of the Ostermaier dealerships, agrees: “It is extremely important to select the right personnel and constantly monitor existing processes. People come first in our company.”
The Volkswagen Service Quality Award was presented for the first time in 2008. Service excellence is the key to customer satisfaction and customer retention and is therefore a core element of Volkswagen’s “Mach 18” Strategy.