Utility Revolution: EDF Transitions Five Million Meter Points with Accenture-Kraken Alliance

Utility Revolution: EDF Transitions Five Million Meter Points with Accenture-Kraken Alliance

(IN BRIEF) Accenture and Kraken Technologies have joined forces to assist EDF’s UK retail business in transitioning over five million meter points onto Kraken’s platform, enhancing energy management capabilities. This collaboration, leveraging advanced analytics and AI, aims to streamline operations and foster customer-centricity. With Accenture’s support, EDF is poised to drive digital transformation, empowering customers to make informed energy choices. The partnership extends beyond EDF, forming a broader ecosystem initiative to scale Kraken’s technology globally. Through innovative solutions, including variable pricing and smart energy products, utilities can reduce costs, improve efficiency, and elevate customer service. Kraken’s platform, already managing over 54 million accounts worldwide, signifies a significant step towards revolutionizing the utilities sector.

(PRESS RELEASE) LONDON, 4-Jun-2024 — /EuropaWire/ — Accenture and Kraken Technologies have announced their collaboration with EDF’s UK retail business, aimed at expediting the transition of customers to a new platform designed to enhance their ability to manage energy consumption and costs efficiently.

EDF has successfully migrated over five million meter points in the UK onto Kraken, the technology powering Octopus Energy. Leveraging advanced analytics, AI, and machine learning, Kraken integrates both electricity and gas customer data to provide comprehensive operational insights.

Richard Hughes, Retail Energy Director at EDF in the UK, expressed enthusiasm for the partnership: “With the support of Accenture and Kraken, we are reshaping our business model to prioritize simplicity and customer-centricity, empowering our customers to make informed energy decisions.”

Scott Tinkler, Senior Managing Director and Global Utilities Lead at Accenture, emphasized the importance of digital transformation in the utilities sector: “EDF’s transformation exemplifies the commitment of leading utilities to fortify their digital infrastructure to adapt to industry dynamics and enhance customer satisfaction.”

The collaboration between Accenture and Kraken extends beyond EDF, forming a broader ecosystem partnership aimed at scaling Kraken’s technology and delivering customer-centric solutions globally.

Gavin Patterson, Chairman at Kraken Technologies, highlighted the potential of Kraken’s platform in revolutionizing the energy landscape: “Kraken’s platform not only promotes affordable clean energy but also prioritizes exceptional customer service. Together with Accenture, we aim to empower utilities like EDF to leverage innovative services and optimize their operations.”

The partnership will focus on accelerating the adoption of smart energy products worldwide, leveraging AI-enabled technology to streamline the energy value chain. By integrating energy usage data, industry insights, and weather forecasts, utilities can reduce costs, enhance efficiency, and elevate customer services.

Kraken’s platform, tailored specifically for the utility sector, is already contracted to manage over 54 million accounts globally, spanning energy, water, and broadband utilities. Through collaborations with companies like Octopus Energy, Kraken is poised to drive significant advancements in the utilities industry.

Media Contacts:

Guy Cantwell
+1 281 900 9089

Octopus Energy Group
+44 20 4530 8369

SOURCE: Accenture

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