Thales Deploys Enrollment Kiosks to Enhance Customer Experience for Georgia DDS

Thales Deploys Enrollment Kiosks to Enhance Customer Experience for Georgia DDS

(IN BRIEF) Thales has partnered with the Georgia Department of Driver Services (DDS) to deploy 30 self-service enrollment kiosks across 23 locations, improving the customer experience by offering quicker and more efficient services for tasks such as license renewals and address changes. The kiosks feature a user-friendly interface and automatic height adjustment to accommodate all users. With over 1,700 kiosks deployed globally, Thales’ technology streamlines routine transactions, allowing DDS staff to focus on more complex inquiries. The initiative is part of Georgia DDS’s efforts to optimize operational efficiency and better serve its citizens.

(PRESS RELEASE) LA DÉFENSE, 30-Jan-2025 — /EuropaWire/ — Thales has partnered with the Georgia Department of Driver Services (DDS) to roll out innovative enrollment kiosks for credential issuance, enhancing the overall customer experience. These state-of-the-art kiosks, installed in high-traffic Customer Service Centers (CSCs) across Georgia, aim to streamline the services offered, reduce wait times, and improve operational efficiency.

With 30 kiosks currently in operation across 23 locations, Georgia citizens can conveniently handle various services such as license renewals, address changes, and obtaining driving history reports. This solution, which will see further expansion throughout 2025, uses a user-friendly touch-screen interface and features automatic height adjustment, ensuring accessibility for all users.

Thales has established itself as a leader in self-service kiosk technology, having deployed over 1,700 units globally, always with a “security by design” approach. The Georgia DDS kiosks are part of the company’s continued commitment to enhancing digital customer service options and relieving pressure on staff members by allowing them to focus on more complex tasks.

“The Thales Enrollment Kiosks have truly revolutionized the way we interact with our customers. These kiosks have significantly improved the efficiency of our staff and have provided our citizens with a more convenient and quicker way to manage their licensing needs,” said Spencer R. Moore, Commissioner of the Georgia Department of Driver Services.

With the introduction of these kiosks, Georgia DDS has achieved greater operational efficiency. Staff members can now oversee multiple kiosks simultaneously, which allows them to focus on delivering personalized support to citizens with more complicated requests.

Tyson Moler, Vice President for Thales Identity and Biometric Solutions in North America, expressed excitement about the collaboration: “We are proud to partner with Georgia DDS to offer this new self-service solution. These kiosks are a leap forward in delivering secure, efficient, and convenient services to the citizens of Georgia, optimizing resources and improving service delivery.”

Media Contact:

Tel: +33 (0) 1 57 77 80 00

SOURCE: Thales