TeamViewer Study Shows 75 Percent of Employees Use AI Daily, While Most Still Want Human Oversight

TeamViewer Study Shows 75 Percent of Employees Use AI Daily, While Most Still Want Human Oversight

(IN BRIEF) TeamViewer’s new global study, “Path to the Autonomous Workplace,” finds that AI is already widely used at work, with 75 percent of respondents using AI daily and 64 percent describing their experience as positive. However, the research also identifies an AI Confidence Gap. While AI adoption is high, 61 percent of respondents still prefer human oversight before AI takes action independently, and only 5 percent have no concerns about AI operating without a human in the loop. The study shows that trust, transparency and guardrails will be essential for wider adoption of autonomous workplace systems. Respondents want strong security and privacy protections, clear limits on AI access, notifications before major changes, visible activity logs and rollback options. IT appears to be one of the first areas where autonomy may scale. 99 percent of IT leaders said they would delegate at least one IT task to AI, while IT leaders expect nearly 40 percent of digital workplace services to run autonomously by 2030.

(PRESS RELEASE) GÖPPINGEN, 22-Jul-2026 — /EuropaWire/ — Artificial intelligence has become part of daily work for many employees, but organisations still need to address trust and oversight concerns before they can fully benefit from autonomous workplace technologies, new global research from TeamViewer shows.

The study found that 75 percent of respondents use AI at least once a day, while 61 percent still prefer human oversight before AI takes action independently.

At the same time, IT leaders expect nearly 40 percent of digital workplace services to operate autonomously by 2030.

TeamViewer’s global study, “Path to the Autonomous Workplace,” examines the transition from AI assistance, where people prompt tools and review outputs, to autonomous systems that can identify needs and act with progressively less human intervention.

The research highlights what TeamViewer describes as the AI Confidence Gap. While employees are increasingly comfortable using AI as a support tool, many remain cautious about giving autonomous systems greater authority, access and responsibility.

The study found that 64 percent of respondents describe their experience with AI as positive, and only 3 percent report no noticeable workplace benefits from using AI.

However, confidence declines as AI is given more authority. While 35 percent of respondents are prepared to let AI act more autonomously on their behalf, most of that group are only comfortable with AI handling defined tasks.

Only 5 percent of respondents said they have no concerns about AI operating without a human in the loop.

TeamViewer said the findings suggest people are not rejecting workplace autonomy itself, but are uncomfortable with autonomy that is not visible or controllable.

The research found that 40 percent of respondents want AI to detect and fix issues early while keeping them informed, while 70 percent are comfortable with AI acting autonomously as long as they can intervene when necessary.

Guardrails are central to building trust. Respondents said autonomous action would be more acceptable with strong security and privacy protections, notifications before major changes, limits on what AI can access, visible activity logs and rollback options.

The study also found that AI is creating a verification burden. More than half of respondents, 56 percent, often or always check AI outputs before relying on them.

On average, respondents spend two hours per week verifying AI-generated work, while 51 percent said they do not always know when to trust AI and when to verify it.

Oliver Steil, Chief Executive Officer at TeamViewer, said AI is already changing how people work, but the next stage of adoption will depend on trust.

“Organizations will not succeed by giving AI unlimited authority,” said Steil.

He said success will come from building systems that operate safely, transparently and accountably within clearly defined guardrails.

Steil added that the real opportunity is to use AI and automation to prevent disruption, improve digital experiences and free people to focus on higher-value work.

He said trusted autonomy, rather than unchecked automation, will unlock the next generation of productivity.

The report identifies IT as one of the first areas where autonomous systems are likely to gain wider adoption.

Technology issues are often repetitive and measurable, making them easier to detect early, resolve automatically and manage within defined boundaries.

Among IT decision-makers surveyed, 99 percent said they would be comfortable delegating at least one IT task to AI.

The most common tasks they would delegate include system updates, cited by 61 percent, common device fixes, cited by 53 percent, and device performance adjustments, cited by 49 percent.

TeamViewer said this readiness reflects the rapid development of IT operations and points toward continued growth in workplace autonomy.

Mei Dent, Chief Product and Technology Officer at TeamViewer, said autonomous systems represent a shift from software that simply responds to human instructions.

“The next step is designing systems that know when to act, when to wait, and when to bring people into the decision,” said Dent.

She said this requires clear guardrails, pre-approved actions, risk-based oversight and transparency into what the system did and why.

Dent added that autonomy will scale when organisations can prove it works in specific trusted use cases and then expand it with confidence.

The study was conducted by Sapio Research on behalf of TeamViewer in April and May 2026.

It surveyed 4,200 respondents across nine markets: the United States, the United Kingdom, Australia, Brazil, France, Germany, Italy, Japan and Singapore.

Respondents included an even split of managers and employees across industries and company sizes.

About the Report

The study was conducted by Sapio Research on behalf of TeamViewer in April and May 2026, among 4,200 respondents across 9 markets: the U.S., the U.K., Australia, Brazil, France, Germany, Italy, Japan and Singapore. Respondents included an even split of managers and employees across industries and company sizes. The full report is available here: https://www.teamviewer.com/en/resources/reports/autonomous-digital-workplace/.

About TeamViewer

TeamViewer (XETRA: TMV) resolves digital friction before it disrupts productivity. As AI compounds the sprawl of machines, applications, and agents beyond human reach, TeamViewer restores control: observing endpoint health in real time, acting autonomously to keep technology in its desired state, and guiding operators when human judgment is needed. Its TeamViewer ONE platform unifies endpoint management, digital employee experience, and agentic remote support to lead the shift to autonomous endpoint management (AEM). Built on a structural data advantage from millions of AI-captured expert resolutions, the platform powers self-healing technology and grows more capable with every issue it fixes. More than 600,000 customers, from small businesses to the world’s largest enterprises, rely on TeamViewer to keep their digital and physical operations running. Learn more at www.teamviewer.com.

Media Contact:

email: press@teamviewer.com

SOURCE: TeamViewer