SAP Unveils Cloud-Native Customer Checkout to Transform Point-of-Sale Operations

SAP Unveils Cloud-Native Customer Checkout to Transform Point-of-Sale Operations

(IN BRIEF) SAP Customer Checkout enters its next phase with the debut of a cloud edition, aligning with SAP’s cloud-first strategy. This fully integrated POS solution supports payments, inventory, coupons, loyalty programs, returns, and gift cards, and is built to serve retail, catering, merchandising, sports, and entertainment sectors. The platform comprises a centralized cloud management console on SAP BTP and an in-store POS application. Key benefits include seamless SAP S/4HANA integration, high scalability, reliable uptime, automated updates, and a new self-checkout interface. With over a decade of on-premise success and 900 customers in 50+ countries, SAP Customer Checkout now empowers businesses to stay resilient, efficient, and competitive in a cloud-native world.

(PRESS RELEASE) WALLDORF, 3-Jul-2025 — /EuropaWire/ — SAP has launched the cloud edition of SAP Customer Checkout, delivering a versatile, high-performance point-of-sale (POS) platform designed to meet tomorrow’s retail challenges. Tailored for sectors such as retail, merchandising, catering, sports, and entertainment, this new offering integrates seamlessly with SAP S/4HANA and other back-end systems. From processing payments and managing inventory to handling coupons, returns, loyalty programs, and gift cards, the cloud edition covers the full spectrum of modern POS requirements.

Originally introduced in 2014 as an on-premise solution for sports and merchandise outlets, SAP Customer Checkout quickly expanded into retail and hospitality, now serving over 900 clients across more than 50 countries. After a decade of evolution, it has transitioned to the cloud, marking a significant milestone in SAP’s broader cloud strategy.

“The cloud edition of SAP Customer Checkout represents more than just a technology upgrade—it embodies our vision for innovation and supports the RISE with SAP initiative,” said Andre Bechtold, President of SAP Industries and Experiences. “Proven in SAP Experience Centers and showcased in the S.MART Store, this release equips businesses to remain agile and competitive as both the POS landscape and SAP’s product suite shift to cloud-native architectures.”

Key Features of the Cloud Edition

• SAP Customer Checkout Manager, Cloud Edition: A centralized, cloud-hosted console on the SAP Business Technology Platform (SAP BTP) for configuration, monitoring, and integration.
• SAP Customer Checkout Point-of-Sale, Cloud Edition: A robust in-store application that streamlines sales and customer interactions.

Moving the management layer to SAP BTP ensures adherence to SAP’s cloud standards, enabling continuous delivery of updates and feature enhancements without disrupting store operations.

Customer Benefits

• Future-Proof Technology: Industry-specific POS capabilities for retail, catering, sports, and entertainment.
• Scalability and Flexibility: Effortlessly adapts to volume spikes and growth without sacrificing performance.
• High Availability: Cloud infrastructure provides reliable uptime for uninterrupted business continuity.
• Operational Efficiency: Automated updates and streamlined workflows reduce administrative overhead.
• Enhanced Self-Service: A brand-new user interface empowers customers to complete transactions independently at self-checkout stations.

“We’ve combined local stability with cloud agility to ensure that retailers benefit from a resilient POS environment alongside continuous innovation,” explained Harald Tebbe, Senior Manager and Head of Development for SAP Customer Checkout, Cloud Edition. “Our cloud-native approach guarantees that customers always have access to the latest capabilities.”

SAP customers—new and existing—can immediately adopt SAP Customer Checkout, Cloud Edition, gaining full access to both the manager and point-of-sale components. A webinar for customers, partners, and interested parties will be announced soon – register here to secure your spot.

Learn more about SAP Customer Checkout, cloud edition

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SOURCE:  SAP SE