Sainsbury’s Enhances Shopping Experience with NCR Voyix Technology Partnership

Sainsbury’s Enhances Shopping Experience with NCR Voyix Technology Partnership

(IN BRIEF) Sainsbury’s has partnered with NCR Voyix in a seven-year agreement to enhance its shopping experience and support its business strategy. The partnership involves upgrading 22,500 checkouts with advanced NCR Voyix technology, including AI-powered self-checkout systems and real-time analytics. This collaboration aims to improve customer service, streamline operations, and offer personalized promotions.

(PRESS RELEASE) LONDON, 6-Aug-2024 — /EuropaWire/ — Sainsbury’s has entered into a seven-year agreement with NCR Voyix, a global leader in digital commerce solutions, to transform its shopping experience and support its Next Level Sainsbury’s business strategy. This new partnership extends their more than 20-year collaboration.

As part of this initiative, Sainsbury’s will upgrade its checkout technology by implementing the NCR Voyix Commerce Platform, Point of Sale Solutions (POS), and Next Generation Self-Checkout systems across 22,500 checkouts in its supermarkets, convenience stores, and petrol stations. These advanced systems, powered by NCR Voyix Edge software, aim to provide innovative solutions for both customers and colleagues.

The integration of NCR Voyix cloud technology will enable Sainsbury’s to accelerate the customer journey through real-time data and analytics, utilizing artificial intelligence (AI) for sales analysis, future store performance predictions, colleague productivity, and cash management.

Key features of the new platform include the ability for colleagues to approve transactions remotely via tablet, speeding up the checkout process and enhancing the overall shopping experience. The AI-powered next-generation self-checkout systems will also offer personalized promotions tailored to individual customers.

Clodagh Moriarty, Chief Retail and Technology Director at Sainsbury’s, emphasized the importance of the partnership: “Our commitment to unbeatable quality food and great service, whether in-store or online, is strengthened by NCR Voyix technology. Over two decades, NCR Voyix has helped us unlock new capabilities and optimize product management, sales forecasting, and store efficiencies. This collaboration drives us to the Next Level, benefiting customers, colleagues, and shareholders.”

Eric Schoch, Executive Vice President and President of Retail at NCR Voyix, highlighted the advantages of their technology: “We aim to operate at the speed of consumers, if not faster – striving to outpace the market and keep our customers ahead of the curve with configurable, scalable, and smart technology. With our modern software-first approach, Sainsbury’s can implement rapid changes at much lower costs, run services in the cloud, and ensure the store operates self-checkout at the speed of a digital channel.”

With the fully hosted, edge-enabled POS system from NCR Voyix, Sainsbury’s will have the flexibility to quickly adapt to market trends, reducing in-store complexities and paving the way for innovative digital and in-store experiences for customers.

Learn more about how NCR Voyix is shaping the future of retail technology and helping retailers streamline operations.

Media Contact:

email: press_office@sainsburys.co.uk

SOURCE: Sainsbury