Repsol and Amazon Join Forces for Convenient Returns at Spanish Service Stations

Repsol and Amazon Join Forces for Convenient Returns at Spanish Service Stations

(IN BRIEF) Repsol and Amazon have launched a pioneering returns service in Spain, leveraging Repsol’s extensive service station network. Over 700 Repsol stations already offer customers the convenience of returning Amazon purchases without labels or boxes, with plans for further expansion. This collaboration enhances the shopping experience for customers, utilizing the accessibility and extended opening hours of Repsol service stations. Jorge Escuín, Repsol’s Director of Strategy and Business Development for Mobility, emphasizes the strategic positioning of service stations as essential points for daily life, while the simple return process, facilitated through QR codes, streamlines the experience for Amazon customers. This innovative alliance underscores Repsol’s commitment to evolving its service station business model and providing value-added services to customers in partnership with leading companies like Amazon.

(PRESS RELEASE) MADRID, 29-May-2024 — /EuropaWire/ — After successfully completing a pilot test, Repsol and Amazon have launched a new service for customers to return items at the service stations that the multi-energy company has in Spain. Repsol already has more than 700 stations that offer customers the possibility of returning items bought through Amazon. In the coming months, the service will be expanded throughout the Repsol network.

This Amazon returns service, which uses the infrastructure of the service stations, is a pioneering service in Europe. It is an additional service to the collection of packages at the Amazon Lockers that Repsol already has installed in most locations. With this new service, both companies make the shopping experience more convenient for customers, taking advantage of the easy access and extended opening hours of Repsol service stations.

For Jorge Escuín, Repsol’s Director of Strategy and Business Development for Mobility, “this new Amazon returns service allows us to continue expanding the reasons why customers visit us. It also reinforces the positioning of our service stations as strategic points for citizens in their daily lives.”

The process for using this service is very simple: Amazon customers who decide to return their eligible purchases must access their orders on the app or website, select the Repsol station option as the return point, and they will automatically obtain a QR code both in their email and in the app, which they will have to present to the station employees.

Likewise, Amazon customers will not have to pack the product or attach labels, they will only have to take it to the station in its original condition with the manufacturer’s packaging, as well as any parts, accessories, or manuals that may be included. In addition, thanks to Repsol’s extensive network of stations, it will be possible to cover areas far from urban centers and towns, which will facilitate returns for all citizens.

Repsol continues to evolve and transform the business model at its service stations, providing the best and most complete offer of energy for mobility and all the services that bring value to customers, through innovative alliances with leading partners in their respective sectors.

The new returns service offers great value for Amazon customers, making it convenient and easy to return their purchases without the need to add boxes or print labels, and they will be able to find this option at more than 700 Repsol service stations throughout Spain.

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SOURCE: Repsol


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