(IN BRIEF) Sabio Group announced that its highly regarded “Disrupt” digital customer experience transformation programme is expanding across Europe in 2025, now reaching three major cities: Madrid, London, and Paris. This expansion comes as the CX industry faces rapid AI … Read the full press release
Posted in Artificial Intelligence (AI), Banks, Business, Energy, Gas & Oil, Financial, France, Government, Infrastructure & Utilities, Insurance, International Trade, Investment, Retail, Spain, Technology, Telecom, Transportation & Logistics, Travel, United Kingdom
Tagged ABANCA, Agora Managers Groupe, AI, artificial intelligence, automation, customer service, CX, Data Solutions, Delivering on the Promise, digital customer experience, digital transformation, Disrupt, Expert Services Partner, frontline staff, industry innovators, interactive workshops, La Casa del Lector, live demonstrations, London, Madrid, Paris, real-world case studies, Renfe, Sabio Group, Securitas Direct, strategic networking, Stuart Dorman, Tobacco Docks, transformation event
(IN BRIEF) IKEA is enhancing its customer service by launching 24/7 pick-up lockers in Finland, which are connected to a new, €55 million distribution center in Lommila. This strategic development redefines the function of traditional warehouses by merging operational fulfillment … Read the full press release
Posted in Business, Finland, Netherlands, Retail
Tagged 24/7 pick-up lockers, biodiversity initiatives, customer service, Digital Integration, distribution center, electric vehicle deliveries, Finland, fulfillment, geothermal heating, IKEA, IKEA Retail, Ingka Group, Lommila, Marcus Baumgartner, retail innovation, solar panels, sustainability, UK, €55 million investment
(IN BRIEF) Bentley recently hosted its annual awards ceremony to celebrate the outstanding performance of its UK retail network. The event honored dealerships and retail partners for their exceptional achievements in customer service, technical support, and business growth. Alongside recognizing … Read the full press release
Posted in Automotive, Awards, Business, Industrial, United Kingdom
Tagged annual awards, Awards Ceremony, Bentley, Business Growth, customer service, dealerships, Excellence, INNOVATION, partnerships, retailer network, technical support, UK
(IN BRIEF) LANXESS has inaugurated its India Application Development Center (IADC) in Thane, Mumbai, further strengthening its presence and innovation capabilities in the region. The new center will support customer-centric solutions in lubricant additives and material protection products. It will … Read the full press release
Posted in Business, Chemicals, Environment, Financial, Germany, Government, Industrial, Infrastructure & Utilities, Investment, Management, News, Science, Technology
Tagged 20th anniversary, antimicrobial solutions, consumer markets, consumer protection, customer service, IADC, INDIA, India Application Development Center, industrial base, INNOVATION, Jhagadia, LANXESS, Liquid Purification Technologies, Lubricant Additives, lubricant research, Material Protection Products, Matthias Zachert, Nagda, Namitesh Roy Choudhury, partnership, Rhein Chemie, specialty chemicals, sustainability, sustainable mobility, Thane Mumbai
(IN BRIEF) Software AG’s research reveals that 70% of businesses are struggling with operational chaos, a challenge fueled by technology and process inefficiencies. The study highlights that as technology adoption increases, businesses are facing greater difficulty in maintaining agility and … Read the full press release
Posted in Business, Financial, Germany, Industrial, Investment, Management, News, Technology
Tagged 70%, 77%, Agility, businesses, compliance, customer service, decision-making, Governance, modernizing technology, operational chaos, operational chaos consequences, process inefficiencies, processes, product launches, productivity, Reality Check 2025 white paper, Shadow AI, shadow IT, Software AG, technical debt, technology
(IN BRIEF) Riverty has partnered with Parloa to deploy a 24/7, multilingual AI Voice Assistant for its debt collection services. The AI system is currently handling over 30% of inbound calls, with 15% of them resolved autonomously, reducing call handling … Read the full press release
(IN BRIEF) Deutsche Telekom, e& Group, Singtel, SoftBank Corp., and SK Telecom announce the establishment of the Global Telco AI Alliance (GTAA) during the Mobile World Congress 2024. Their joint venture aims to develop Large Language Models (LLMs) customized for … Read the full press release
Posted in Business, Financial, Germany, Government, Industrial, Investment, Management, Media, News, Technology, Telecom
Tagged Chey Tae-won, Claudia Nemat, customer service, Dena Almansoori, Deutsche Telekom, e& Group, Global Telco AI Alliance, Hatem Dowidar, Hideyuki Tsukuda, partnership, Ryu Young-sang, Singtel, SK Telecom, SoftBank Corp., sustainability, Tadashi Iida, Tailored Language Models, Tim Höttges, Verena Fulde, Yuen Kuan Moon
(IN BRIEF) Vodafone Group Plc has unveiled plans for a strategic partnership with Accenture aimed at leveraging shared operations to enhance growth, customer service, and operational efficiency across Vodafone’s operating companies and partner markets. The collaboration will build upon Vodafone’s … Read the full press release
Posted in Business, Financial, Government, Industrial, Investment, Ireland, Management, Marketing, News, Technology, Telecom, United Kingdom
Tagged Accenture, customer service, INNOVATION, Julie Sweet, Margherita Della Valle, marketing, partnership, sustainability, vodafone
(IN BRIEF) Vodafone Group Plc has unveiled plans to establish a strategic partnership with Accenture to harness Vodafone’s shared operations for accelerated growth, improved customer service, and enhanced efficiency across its operating companies and partner markets. The collaboration will leverage … Read the full press release
Posted in Business, Environment, Financial, Industrial, Investment, Ireland, Management, Marketing, News, Technology, Telecom, United Kingdom
Tagged Accenture, customer service, Julie Sweet, Margherita Della Valle, partnership, sustainability, transformation, vodafone
(IN BRIEF) Joost Farwerck, CEO of KPN, has provided an update on the company’s progress in executing its “Accelerate to Grow” strategy launched in late 2020. Under this strategy, KPN has achieved sustainable growth in all segments and made significant … Read the full press release
Posted in Business, Industrial, Infrastructure & Utilities, Management, Netherlands, News, Technology, Telecom
Tagged CEO, customer service, Fiber Footprint, growth strategy, Joost Farwerck, KPN, Plans
(IN BRIEF) NatWest, in collaboration with IBM, has announced updates to its virtual assistant, Cora, utilizing generative AI to provide customers with an expanded range of information through conversational interactions. This innovation makes NatWest one of the first banks in … Read the full press release
Posted in Banks, Business, Environment, Financial, Industrial, Investment, Management, News, Technology, United Kingdom
Tagged 'Cora', customer service, generative AI, IBM, innovative, John Duigenan, NatWest, partnership, sustainability, Virtual Assistant, watsonx, Wendy Redshaw
(IN BRIEF) SK Telecom (SKT) and Deutsche Telekom have teamed up to create a specialized language model for digital customer service assistants in the telecommunications industry. This collaboration is part of the “Global Telco AI Alliance” initiative, and they plan … Read the full press release
Posted in Business, Germany, Industrial, Infrastructure & Utilities, Internet & Online, Technology, Telecom
Tagged Anthropic, Ask Magenta, Ask Magenta Voice, Claude 2, Claudia Nemat, COMPUTER BILD, customer service, Deutsche Telekom, digital assistants, e&, generative AI models, Global Telco AI Alliance, language model, LLaMa2, LLM, Meta, Ryu Young-sang, Singtel, SK Telecom, SKT, Statista, telecommunications
(PRESS RELEASE) CANTON, OH, United States, 12-Jul-2022 — /EuropaWire/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, … Read the full press release
Posted in Business, Internet & Online, Management, News, Technology, Telecom
Tagged BPO, call center, contact center, contact center solutions, customer engagements, customer experience, customer service, CX, data marketing services, digital transformation, EMEA, Fusion BPO Services, Kompleksi Pika Exclusive, Kosovo, Outsourcing, Pankaj Dhanuka, Prishtina
(PRESS RELEASE) LYON, 25-Apr-2019 — /EuropaWire/ — Rhônexpress has just announced the 3 winners of its U-X 2019 startup challenge. The first prize has gone to the Atlantide, which is an urban exploration game that relies on geolocation systems. The … Read the full press release
Posted in Awards, France, Internet & Online, News, Small Business, Technology, Transportation & Logistics, Travel
Tagged AI, Atlantide, customer experience, customer service, Fly me to the Food, Flyerz, geolocation, leisure, Lyon, mobility, passengers, Rhônexpress, Rhônexpress U-X 2019, Rhônexpress U-X 2019 winners, StartUp Challenge, Startups, TOURISM, travel, traveling, UX, Valérie ALLÈGRE, Wilma ODIN-LUMETTA
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