(IN BRIEF) Riverty has partnered with Parloa to deploy a 24/7, multilingual AI Voice Assistant for its debt collection services. The AI system is currently handling over 30% of inbound calls, with 15% of them resolved autonomously, reducing call handling … Read the full press release
(IN BRIEF) Deutsche Telekom, e& Group, Singtel, SoftBank Corp., and SK Telecom announce the establishment of the Global Telco AI Alliance (GTAA) during the Mobile World Congress 2024. Their joint venture aims to develop Large Language Models (LLMs) customized for … Read the full press release
Posted in Business, Financial, Germany, Government, Industrial, Investment, Management, Media, News, Technology, Telecom
Tagged Chey Tae-won, Claudia Nemat, customer service, Dena Almansoori, Deutsche Telekom, e& Group, Global Telco AI Alliance, Hatem Dowidar, Hideyuki Tsukuda, partnership, Ryu Young-sang, Singtel, SK Telecom, SoftBank Corp., sustainability, Tadashi Iida, Tailored Language Models, Tim Höttges, Verena Fulde, Yuen Kuan Moon
(IN BRIEF) Vodafone Group Plc has unveiled plans for a strategic partnership with Accenture aimed at leveraging shared operations to enhance growth, customer service, and operational efficiency across Vodafone’s operating companies and partner markets. The collaboration will build upon Vodafone’s … Read the full press release
Posted in Business, Financial, Government, Industrial, Investment, Ireland, Management, Marketing, News, Technology, Telecom, United Kingdom
Tagged Accenture, customer service, INNOVATION, Julie Sweet, Margherita Della Valle, marketing, partnership, sustainability, vodafone
(IN BRIEF) Vodafone Group Plc has unveiled plans to establish a strategic partnership with Accenture to harness Vodafone’s shared operations for accelerated growth, improved customer service, and enhanced efficiency across its operating companies and partner markets. The collaboration will leverage … Read the full press release
Posted in Business, Environment, Financial, Industrial, Investment, Ireland, Management, Marketing, News, Technology, Telecom, United Kingdom
Tagged Accenture, customer service, Julie Sweet, Margherita Della Valle, partnership, sustainability, transformation, vodafone
(IN BRIEF) Joost Farwerck, CEO of KPN, has provided an update on the company’s progress in executing its “Accelerate to Grow” strategy launched in late 2020. Under this strategy, KPN has achieved sustainable growth in all segments and made significant … Read the full press release
Posted in Business, Industrial, Infrastructure & Utilities, Management, Netherlands, News, Technology, Telecom
Tagged CEO, customer service, Fiber Footprint, growth strategy, Joost Farwerck, KPN, Plans
(IN BRIEF) NatWest, in collaboration with IBM, has announced updates to its virtual assistant, Cora, utilizing generative AI to provide customers with an expanded range of information through conversational interactions. This innovation makes NatWest one of the first banks in … Read the full press release
Posted in Banks, Business, Environment, Financial, Industrial, Investment, Management, News, Technology, United Kingdom
Tagged 'Cora', customer service, generative AI, IBM, innovative, John Duigenan, NatWest, partnership, sustainability, Virtual Assistant, watsonx, Wendy Redshaw
(IN BRIEF) SK Telecom (SKT) and Deutsche Telekom have teamed up to create a specialized language model for digital customer service assistants in the telecommunications industry. This collaboration is part of the “Global Telco AI Alliance” initiative, and they plan … Read the full press release
Posted in Business, Germany, Industrial, Infrastructure & Utilities, Internet & Online, Technology, Telecom
Tagged Anthropic, Ask Magenta, Ask Magenta Voice, Claude 2, Claudia Nemat, COMPUTER BILD, customer service, Deutsche Telekom, digital assistants, e&, generative AI models, Global Telco AI Alliance, language model, LLaMa2, LLM, Meta, Ryu Young-sang, Singtel, SK Telecom, SKT, Statista, telecommunications
(PRESS RELEASE) CANTON, OH, United States, 12-Jul-2022 — /EuropaWire/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, … Read the full press release
Posted in Business, Internet & Online, Management, News, Technology, Telecom
Tagged BPO, call center, contact center, contact center solutions, customer engagements, customer experience, customer service, CX, data marketing services, digital transformation, EMEA, Fusion BPO Services, Kompleksi Pika Exclusive, Kosovo, Outsourcing, Pankaj Dhanuka, Prishtina
(PRESS RELEASE) LYON, 25-Apr-2019 — /EuropaWire/ — Rhônexpress has just announced the 3 winners of its U-X 2019 startup challenge. The first prize has gone to the Atlantide, which is an urban exploration game that relies on geolocation systems. The … Read the full press release
Posted in Awards, France, Internet & Online, News, Small Business, Technology, Transportation & Logistics, Travel
Tagged AI, Atlantide, customer experience, customer service, Fly me to the Food, Flyerz, geolocation, leisure, Lyon, mobility, passengers, Rhônexpress, Rhônexpress U-X 2019, Rhônexpress U-X 2019 winners, StartUp Challenge, Startups, TOURISM, travel, traveling, UX, Valérie ALLÈGRE, Wilma ODIN-LUMETTA
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