Morrisons pilots StrongPoint multi-temperature grocery lockers in Skipton for faster Click & Collect

(PRESS RELEASE) SKIPTON, North Yorkshire, United Kingdom, 2-Oct-2026 — /EuropaWire/ — Morrisons is introducing StrongPoint Click & Collect grocery locker technology at a UK supermarket for the first time, with a pilot at its Skipton store in North Yorkshire designed to make grocery collection faster and more convenient.

The technology has been deployed across Europe for more than a decade. Morrisons is using the system to create a new end-to-end collection model intended to increase speed, expand collection availability and reduce the need for customers to wait for colleagues to bring orders to their vehicles.

The new multi-temperature lockers are being piloted at Morrisons in Skipton, a high-volume Click & Collect store with a full online offer. All Click & Collect orders at the store will now be fulfilled through the locker system, which also supports same-day Click & Collect orders.

To support the collection experience, Morrisons has integrated VoCoVo communication technology into the locker hardware. When a customer presses the “Help” button at the terminal, an instant two-way connection is triggered with store colleagues wearing VoCoVo headsets, enabling real-time assistance.

One of the main customer benefits is increased collection availability. At Skipton, Click & Collect operating hours will be extended by two hours per day, giving customers greater flexibility over when they collect their shopping.

The system also removes the existing process of customers parking in a collection bay, notifying colleagues of their arrival and waiting for their order to be delivered to their car. Orders can instead be pre-loaded into the lockers before the customer arrives, after which the customer enters a unique six-digit collection code to retrieve their shopping.

Large lockers can accommodate up to three bags of groceries, while smaller chilled or frozen compartments can hold one to two bags depending on capacity. Morrisons said this allows customers to use the lockers for anything from a daily top-up to a full weekly shop. Orders will also be pre-packed into paper bags, replacing the current process under which customers receive loose shopping and pack the order themselves.

For larger orders spanning multiple temperature categories, the StrongPoint system can allocate several locker doors to one customer. Temperature-controlled units keep chilled products at 3-5°C and frozen products at -18°C to -20°C, while ambient grocery units are maintained at 16°C.

For orders containing age-restricted products, the system alerts store colleagues through their VoCoVo headsets. The relevant locker compartment remains locked until a colleague verifies the customer’s identification in line with Challenge 25 regulations.

Charlotte Exell, Group Online Director at Morrisons, said:

“We know customers want Click & Collect to be quick, convenient and flexible, and our new locker solution is designed to be exactly that. By bringing StrongPoint’s proven technology to our stores, we can offer more collection slots while removing the wait for colleagues to bring orders to customers’ cars. We’re excited to bring a simpler, more seamless Click & Collect experience to our Skipton customers.”

Alex Eveleigh, SVP UK and Ireland at StrongPoint, said:

“We are extremely proud to be bringing Morrisons customers a faster, easier way to collect their shopping. Picking up from a grocery locker is the fastest way to collect a Click & Collect order, and it makes the service easier for retailers to run while giving customers more flexibility over when they collect. It’s a real win for both.”

The pilot represents another step in Morrisons’ investment in its online customer proposition while retaining the freshness and quality associated with its grocery offer.

Media Contact

Email: pressoffice@morrisonsplc.co.uk

For further information, visit the Morrisons corporate website.