Kadeena Cox Partners with Experian to Promote Support Hub for Accessibility Needs

Kadeena Cox Partners with Experian to Promote Support Hub for Accessibility Needs

(IN BRIEF) Experian has partnered with World and Paralympic Champion Kadeena Cox to promote the Experian Support Hub, a service designed to improve accessibility to essential services for individuals with support needs. Through a series of videos, Cox will highlight the benefits of the Support Hub and share her personal experiences with Multiple Sclerosis (MS). The Experian Support Hub simplifies the process for disabled individuals by allowing them to share their access needs with multiple service providers in one step. This initiative aims to address the challenges faced by disabled people in accessing services, as research shows that 73% delay contacting providers due to daunting processes.

(PRESS RELEASE) DUBLIN, 30-Jul-2024 — /EuropaWire/ — Experian has announced a new partnership with World and Paralympic Champion, Kadeena Cox, to promote the Experian Support Hub, a service designed to make essential services more accessible for individuals with support and accessibility needs.

Key Details:

• Awareness Campaign: Kadeena Cox will create a series of videos throughout the summer to highlight the benefits of the Experian Support Hub.
• Personal Story: Kadeena will share her experiences living with Multiple Sclerosis (MS), which affects her mobility, causes fatigue, and leads to cognitive impairment.
• Increasing Need: A recent study shows a nearly 13% increase in people living with MS in the UK, with women 2.5 times more likely than men to be diagnosed.

Research Findings:

• Challenges for Disabled People: Experian’s research found that 73% of disabled individuals delay contacting essential service providers because the process feels too daunting, leading to poor customer outcomes.

Support Hub Benefits:

• Streamlined Access: The Experian Support Hub allows users to share their access needs with multiple service providers in one simple process, including preferred communication methods and specific requirements like longer appointments.

Kadeena Cox’s Background:

• Athletic Achievements: Kadeena, previously a professional able-bodied athlete, suffered a stroke in 2015 and was diagnosed with MS. She made history at the Rio 2016 Paralympic Games by winning gold medals in two different sports, setting world records in both.

Statements:

• Kadeena Cox: “I am delighted to be working with Experian. Support Hub is a great service that removes barriers for those with disabilities, helping them receive the service they deserve. Living with a disability impacts my daily life in ways that aren’t always visible. Contacting service providers can be exhausting, so a service like Support Hub is essential.”
• Jose Luiz Rossi, Managing Director, Experian UK&I: “Kadeena is one of the country’s most successful para-athletes, and we are proud to have her support for one of our key initiatives. Experian Support Hub addresses a significant consumer issue, enabling people to share their access and support needs in a simple, standardized way to access services appropriately.”

The partnership aims to enhance awareness and utilization of the Experian Support Hub, ensuring that individuals with accessibility needs can access services more efficiently and effectively.

For more information about Support Hub, including signing-up  visit: https://experian.co.uk/supporthub/

About Support Hub

·       Support Hub is a “tell it once” service that allows people to share their support needs with multiple businesses in a simple, standardised way.

·       All information submitted is consumer-consented, meaning users are fully in control about the information they submit and how it is used. Support Hub does not ask for, or share, medical conditions or vulnerabilities, just the action consumers want firms to take

·       The user can login to their account at any time to add, change or revoke their support needs and organisations they are sharing with.

·       Support Hub is initially launching with domains related to sight, hearing, mental health or dementia, with new domains added in the near future.

·       Support Hub is an Experian service but is entirely separate from our credit bureau and other Experian services. Any information provided to Support Hub will have no impact on a person’s credit scores or their ability to apply for credit.

·       Organisations and business using Support Hub will not be able to inform or take any lending decision based on the information provided. Nor will they be able to use the information for marketing purposes.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invested in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Media Contact:

Gerry Tschopp
Head of Global External Communications
+1 714 830 7756
+1 949 677 3377
gerry.tschopp@experian.com

SOURCE: Experian