ISS and Telenor sign Nordic IFS contract

Telenor, a leading international provider of tele, data and media communication services, and ISS, a leading global provider of facility services, have entered into a strategic partnership.

13-12-2012 — / — Telenor, a leading international provider of tele, data and media communication services, and ISS, a leading global provider of facility services, have entered into a strategic partnership where ISS will be delivering Integrated Facility Services (IFS) to most of Telenor’s operations throughout the Nordic countries.

The new contract, signed with Telenor Real Estate, includes delivery of property and support services, cleaning, catering, security as well as facility management to more than 5,000 offices, buildings and telecommunications installations in the Nordic countries.

The five-year contract is one of the most complex IFS contracts in the Nordic countries and it is one of the biggest in the Nordic market in terms of contract value and scope.

“We are very excited that Telenor Real Estate, on behalf of Telenor Group, has selected ISS as its strategic partner to deliver this broad range of facility services throughout the Nordic region. For some years, we have delivered various services like property and cleaning services to Telenor, but the new agreement is a significant expansion of our partnership including a broad IFS scope in Norway, Sweden and Denmark. We are very much looking forward to further develop the partnership and work with Telenor to enhance the value of their strategic sourcing policy,” said Troels Bjerg, Regional CEO Nordic & Eastern Europe, ISS.

“ISS has built a strong global and Nordic platform from which we can integrate and self-deliver a complete set of facility services like property services, catering, cleaning, support services and security. This offering is particularly relevant for customers looking for consistent, compliant and transparent service delivery across several countries and sites. ISS has close to 45,000 employees in the Nordic countries,” Bjerg continued.

“With this partnership we are pushing the traditional boundaries within the facility management industry in the Nordic countries. When we launched the tendering process, it was important to Telenor Real Estate to find a partner, with the right capabilities and mindset. We are not only interested in consistent and very high standards but also in finding a partner that will continuously work closely with Telenor and Telenor Real Estate in taking our service delivery to the next level,” said Kenneth Johnsen, CEO of Telenor Real Estate.

About Telenor Group
Telenor Group is an international provider of tele, data and media communication services. Telenor Group has mobile operations in 11 markets in the Nordic region, Central and Eastern Europe and in Asia, as well as a voting stake of 42.95 per cent (economic stake 35.7 per cent) in VimpelCom Ltd., operating in 18 markets. Headquartered in Norway, Telenor Group is one of the world’s major mobile operators with close to 150 million mobile subscriptions in its consolidated operations per Q3 2012, revenues in 2011 of NOK 99 billion, and a workforce of approximately 30,000. For more information on Telenor Group AS, visit

About ISS
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading Facility Services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management. Global revenue amounted to DKK 78 billion in 2011 and ISS now has more than 530,000 employees and local operations in more than 50 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers. For more information on the ISS Group, visit

For more information:

Telenor Group Communications
Tor Odland, Vice President, Group Communications, +47 990 90 872

Telenor Real Estate
Katrin Skjong, Head of Communications, +47 9010 9491

Kenth Kærhøg, Head of Group Communications, +45 38 17 62 05


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