ISG Highlights Bechtle’s Expertise in AI Collaboration and Digital Employee Experience

ISG Highlights Bechtle’s Expertise in AI Collaboration and Digital Employee Experience

(IN BRIEF) Bechtle has been named a Leader in the AI-augmented Collaboration and Experience Services quadrant of the ISG Provider Lens™ Future of Work – Services 2026 reports for Germany and Switzerland, while also achieving Leader status in every other category assessed, for a total of eight Leader rankings. The report by Information Services Group (ISG) highlights Bechtle’s capabilities in AI-powered collaboration, digital workplace solutions, digital employee experience and digital sovereignty, including its support for organisations moving from AI pilots to company-wide adoption. Bechtle’s approach combines change management, contextual knowledge support and multi-agent orchestration to help customers use AI securely, cost-effectively and at scale. The company was also recognised in areas including Workplace Strategy and Enablement Services, Smart and Sustainable Workplace Services, and Digital Workplace Operations and Support Services, positioning Bechtle among the leading providers in Germany and Switzerland for workplace strategy, operations and intelligent workplace solutions.

(PRESS RELEASE) NECKARSULM, 13-Aug-2026 — /EuropaWire/ — Bechtle has been named a Leader in the AI-augmented Collaboration and Experience Services quadrant of the ISG Provider Lens™ Future of Work – Services 2026 reports for Germany and Switzerland.

The recognition was awarded by Information Services Group (ISG), a global technology research and advisory firm.

Bechtle also achieved Leader status in every other category assessed, securing a total of eight Leader rankings across the Germany and Switzerland reports.

The AI-augmented Collaboration and Experience Services quadrant evaluates providers that design, implement and continuously improve modern digital workplace collaboration solutions using artificial intelligence and AI assistants.

The assessment places particular emphasis on integrating AI-powered collaboration into daily work processes and ensuring long-term user adoption.

Bechtle supports organisations in embedding AI into business processes and employees’ everyday work.

Its approach covers the journey from initial pilot projects to company-wide adoption.

The company said key elements include change management, contextual knowledge support and multi-agent orchestration, which help organisations achieve long-term success and measurable business value from AI.

Christian Malzacher, Business Manager Modern Workplace & AI at Bechtle, said the company helps customers integrate AI into the processes that create business value.

He said individual AI applications are increasingly developing into agentic ecosystems that support and accelerate tasks and workflows.

Malzacher added that Bechtle draws on expertise from across the Group to help customers use AI securely, cost-effectively and at scale.

Bechtle’s Leader ranking in AI-augmented Collaboration and Experience Services is one of eight Leader positions achieved in the latest ISG Provider Lens™ Future of Work – Services 2026 reports for Germany and Switzerland.

The study highlights Bechtle’s expertise in digital workplace solutions and digital sovereignty.

It also points to the company’s ability to align technology with the digital employee experience and translate innovation into sustainable and commercially viable operating models.

Bechtle was also named a Leader in several other categories in Germany and Switzerland, including Workplace Strategy and Enablement Services and Smart and Sustainable Workplace Services.

In Germany, Bechtle achieved the top position in the Digital Workplace Operations and Support Services category for large accounts.

In Switzerland, the company achieved the same distinction in the corresponding overall market category.

Together, the rankings place Bechtle among the leading providers in both countries, with expertise spanning workplace strategy, workplace operations and intelligent workplace solutions.

Roman Pelzel, Assistant Director and Principal Analyst at ISG, said Bechtle demonstrates how modern workplace and AI strategies can be translated into practical solutions.

He said the combination of digital employee experience, sovereign IT architectures, governance and user adoption enables companies to scale innovation with confidence and achieve lasting business benefits.

Through the latest ISG recognition, Bechtle further strengthens its position as a leading provider of AI-powered workplace, collaboration and digital employee experience services in Germany and Switzerland.

About Bechtle
Bechtle is one of Europe’s leading IT service providers. We create future-ready IT architectures encompassing on-prem and multi-cloud infrastructures, digital transformation and modern workplace solutions, robust security, artificial intelligence and a full range of managed services. At the same time, we strengthen our customers’ digital sovereignty by embedding technological self-determination, transparency and resilience across our solutions. Our customers also benefit from our smart financing solutions and circular IT offering. Through our subsidiaries, we are recognised as a leading specialist in enterprise applications, particularly PLM and ERP solutions. Operating from 120 locations across 14 European countries, we combine personal, local service with a digital offering as part of our global multichannel strategy. With over 16,000 employees, we are always close to our B2G and B2B customers, from SMEs to large international organisations. Bechtle is listed on the MDAX and TecDAX indexes. In 2025, the company generated a revenue of €8.6 bn.

Read more at bechtle.com

Media contact
Bechtle AG
Corporate Communications
Sabine Brand
Bechtle Platz 1 | 74172 Neckarsulm
Phone: +49 7132 981-4115
E-mail: sabine.brand@bechtle.com

Find current announcements on bechtle.com/presse and our socials.

SOURCE: Bechtle AG