Innovative AI Customer Care Solution Now Available on AWS Marketplace

Innovative AI Customer Care Solution Now Available on AWS Marketplace

(IN BRIEF) NAGRAVISION has introduced the NAGRA Insight Negotiation Agent on AWS Marketplace, an AI-powered customer care solution for telecom operators. This technology utilizes generative AI and digital twin models to enhance efficiency and reduce costs in call centers by providing natural language responses and negotiating outcomes with subscribers. The platform integrates with AWS services like Amazon Bedrock and Amazon Connect, offering improved customer service and operational benefits. The solution aims to help telecom companies better understand customer needs, optimize billing, and manage complex data autonomously.

(PRESS RELEASE) CHESEAUX-SUR-LAUSANNE, 6-Sep-2024 — /EuropaWire/ — NAGRAVISION, the media and entertainment technology arm of the Kudelski Group, has unveiled its latest advancement in customer service technology with the launch of the NAGRA Insight Negotiation Agent on AWS Marketplace. This cutting-edge solution harnesses the power of generative AI and digital twin technology to revolutionize telecom customer support by delivering advanced, autonomous service solutions.

The NAGRA Insight Negotiation Agent, now accessible through AWS Marketplace, is designed to address the high volume of customer inquiries in telecom call centers. It leverages sophisticated AI algorithms and digital twin models to provide natural language responses and negotiate personalized outcomes with subscribers, significantly improving efficiency and reducing operational costs. The platform is built on Amazon Web Services (AWS) infrastructure, including Amazon Bedrock and Amazon Connect, to ensure robust performance and seamless integration.

Mathieu Fivaz, Senior Vice President of Data Science at NAGRAVISION, highlighted the importance of this launch: “By making the Insight Negotiation Agent available on AWS Marketplace, we are advancing our mission to deliver innovative, accessible solutions to telecom operators worldwide. Our AI-driven solution not only enhances customer interactions but also helps operators manage costs and drive revenue through advanced negotiation capabilities.”

The Insight Negotiation Agent offers several key benefits for telecom service providers:

• Enhanced Consumer Insight: Utilizes digital twin technology to analyze and understand subscriber behavior and preferences, enabling tailored service and offers.
• Optimized Billing: Provides intelligent responses and negotiates pricing to align with subscriber expectations and financial constraints.
• Autonomous Operation: Functions independently to streamline customer service processes, moving beyond traditional ‘Agent assist’ models.
• Complex Data Management: Handles intricate scenarios to deliver effective solutions, including upselling and retention strategies.

For more information or to explore the NAGRA Insight Negotiation Agent, visit the AWS Marketplace listing.

About NAGRAVISION

NAGRAVISION, the media and entertainment technology division of the Kudelski Group (SIX:KUD.S), enables content creators, providers, and operators worldwide to launch, monetize, and scale services at speed, offering their subscribers compelling, personalized user experiences. Its portfolio of award-winning products and services spans traditional video security, cybersecurity, cloud-based video and streaming solutions, turn-key D2C solutions for the sports industry, and rich personalization services that drive subscriber loyalty. For more information visit www.nagra.vision

Media Contact:

Christina Anderson
Senior Director, Communications
+41 792 322 964
christina.anderson@nagra.com

SOURCE: Kudelski Group