- Indra has signed a Strategic Development Partnership with flydubai in order to enhance customer experience through development and evolution of a systems landscape that has the Reservations Platform as its core
- Indra’s experience in maintenance and development of Reservations System will allow the airline to increase functionality bringing to its passengers an enhanced travel experience when booking and flying flydubai
MADRID, 1-12-2015 — /EuropaWire/ — Indra and flydubai have signed a Strategic Partnership Agreement for development services to further enhance the capabilities of the airline’s reservations system.
For three years Indra has been working-with flydubai on the evolution of its reservations system. With this partnership it now strengthens its ties with the airline for the next three years in which it will be carrying out developments to transform its Reservations Platform and enhance the passenger experience, from the very first step of the booking process until the end of the journey.
Indra will support flydubai’s strategy of managing its own Passenger Service System, which will provide the airline with greater flexibility and efficiency for its information technology solutions.
The agreement also opens the possibility of potential avenues of collaboration in a range of other areas of the airline IT landscape and where Indra has gained first level experiences including Digital Strategy, B2B initiatives, Business Intelligence, Customer Management, Ancillary Revenue generation, Ground Handling, amongst other.
Ramesh Venkat, Chief Information Officer of flydubai, said: “flydubai recognises the important role played by technology in its operations and our approach to looking for new ways of doing things has helped us remain flexible and agile. We welcome this agreement with Indra to further support the continued growth of flydubai. We look forward to working closely with Indra to enhance our passengers’ booking experience.”
Commenting on the agreement Alex Moya, Head of Indra in UAE, said: “We expect the collaboration between flydubai and Indra will result in a set of services that will allow flydubai to optimize its relationship with each and every of its passengers throughout the entire customer journey.”
Indra in UAE
This project in Dubai not only strengthens Indra’s position in the Middle East and UAE, but also consolidates its presence in a country which in the next few years will face major technology renewal and infrastructure modernization projects.
Indra has offices in Abu Dhabi and Dubai from which it conducts business throughout the United Arab Emirates, with projects in markets such as public administration, industry, transport and traffic, as well as consulting and outsourcing activities.
The multinational has signed agreements with the Mubadala Development Company, the Abu Dhabi government’s investment vehicle for identifying, exploring and defining the terms of cooperation and creation of potential joint ventures focused on projects related to technologies applied to the aerospace, defense, security and transport sectors. Indra also collaborates with the Prime Minister’s Office for the UAE Drones for Good Award in its successful first edition as well as in its current second edition.
In the airline sector, Indra’s new systems are of much interest in markets such as the Middle East, as they minimize distribution costs and respond to needs arising from the constraints inherent in this airspace, which is becoming one of the world’s main hubs for travel distribution and passenger flow. Indra, the provider of numerous systems and solutions for the aviation industry, has successfully implemented large-scale projects for airlines worldwide, collaborating in all areas of the operations and business cycle (Reservations, e-Commerce, Digital Strategy, Revenue Accounting, Business Analytics, Application Management, CRM, Loyalty and Outsourcing, to name just a few).
Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Since launching its operations in 2009, flydubai has:
● Created a network of more than 95 destinations, with 16 new routes launched in 2015.
● Opened up 65 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
● Built up a fleet of 50 new aircraft and will take delivery of more than 100 aircraft by the end of 2023, all of which will be Boeing 737s.
In addition, flydubai’s agility and flexibility as a young airline has enhanced Dubai’s economic development, in line with the Government of Dubai’s vision, by creating trade and tourism flows in previously underserved markets.
Indra, overseen by Chairman & CEO Fernando Abril-Martorell, is one of the leading consulting and technology multinationals in Latin America and Europe. The company is the global technology partner for core businesses operations of its clients’. It offers business solutions, IT services and integrated systems for clients around the world. Indra has a standout business model based on proprietary solutions (representing nearly 65% of its total 2014 revenues) that serve leading clients in key industries and regions. In 2014 it reported revenues of 2.938 billion euros, employed 39,000 professionals, had a local presence in 46 countries, and delivered projects in more than 140 countries. The company develops a range of technological solutions and services for operations in various industries, including Energy & Industry, Financial Services, Telecom & Media, Public Administrations & Healthcare, Transport & Traffic, and Security & Defense.
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