HP Autonomy and Workforce Management Software Group, Inc. partner to integrate first-class workforce management into Autonomy Qfiniti platform

PALO ALTO, Calif., 25-7-2013 — /EuropaWire/ — HP Autonomy today announced it has partnered with the Workforce Management Software Group, Inc., (WFMSG), developer and provider of the Community workforce management solution, to help HP Autonomy Qfiniti customers improve contact center efficiency and performance and lower overall staffing costs.

WFMSG’s Community solution enables organizations to improve efficiency, increase employee productivity and control the expenses associated with staffing in the contact center. By integrating these capabilities into HP Autonomy Qfiniti, users can conduct multi-skilled forecasting and scheduling optimization, and better manage the dynamics of fluid customer and agent behaviors, such as spikes in call volume and schedule exceptions.

“We’re thrilled to contribute to HP Autonomy’s solution set,” said Daryl A. Gonos, chief executive officer, Workforce Management Software Group. “The tightly integrated technologies will better enable contact centers to streamline and execute their workforce management strategy and create an agile workforce that readily responds to customer demand.”

Autonomy Qfiniti offers a single, intelligent platform for multichannel contact centers, which enables organizations to deliver high quality, consistent and effective customer service and engagement. Autonomy Qfiniti is part of the HP Autonomy Marketing Optimization Suite, a modular and cloud-based offering that allows marketers to understand, attract, engage and convert customers in real time. The HP Autonomy Marketing Optimization Suite includes solutions for web experience management, rich media management, website optimization, social media analytics and contact center management, and allows marketers to follow the full customer journey through multiple touch points on a single platform.

“WFMSG’s technology provides a significant addition to the Qfiniti platform, strengthening our position in the field of workforce optimization,” said Rafiq Mohammadi, general manager, marketing optimization, HP Autonomy. “Our users can take command of their customer interactions with an end-to-end solution which connects seamlessly to the wider HP Autonomy portfolio.”

More information about Autonomy Qfiniti is available at http://www.autonomy.com/qfiniti.

About WFMSG
WFMSG was founded in 2005 by a team of industry-leading workforce management experts and brings an innovative and powerful new approach to the workforce management market.

About HP Autonomy
HP Autonomy is a global leader in software that processes human information, or unstructured data, including social media, email, video, audio, text, and web pages, etc. Autonomy’s powerful management and analytic tools for structured information together with its ability to extract meaning in real time from all forms of information, regardless of format, is a powerful tool for companies seeking to get the most out of their data. Autonomy’s product portfolio helps power companies through enterprise search analytics, business process management and OEM operations. Autonomy also offers information governance solutions in areas such as eDiscovery, content management, and compliance, as well as marketing solutions that help companies grow revenue, such as web content management, online marketing optimization, contact center and rich media management.

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printingpersonal computingsoftwareservices and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the need to address the many challenges facing HP’s businesses; the competitive pressures faced by HP’s businesses; risks associated with executing HP’s strategy; the impact of macroeconomic and geopolitical trends and events; the need to manage third party suppliers and the distribution of HP’s products and services effectively; the protection of HP’s intellectual property assets, including intellectual property licensed from third parties; risks associated with HP’s international operations; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its suppliers, customers and partners; the hiring and retention of key employees; integration and other risks associated with business combination and investment transactions; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2013 and HP’s other filings with the Securities and Exchange Commission, including HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2012. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Editorial Contacts:
George Lockett, HP Autonomy
+44 207 104 5792
george.lockett@hp.com
http://www.autonomy.com/newsroom
http://www.hp.com/go/newsroom

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